Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 142 days ago

Service Desk Analyst

intouchcx270 open roles

Where
Hyderabad, Telangana, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk Analystintouchcx · Hyderabad, Telangana, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 142 days ago

The posting

  About the Job   The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH).   As Service Desk Analyst, You Will…  

Provide Tier II contact and incident resolution to customers with hardware, software, and application problems

Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure

Utilize remote tools and techniques to troubleshoot and resolve problems efficiently

Provide excellent customer service while assisting end-users with technical inquiries and issues

Communicate effectively with both technical and non-technical users to gather information and explain solutions

Collaborate with Tier 1 support to gather initial information and escalate issues to higher-level support teams when necessary

Document and communicate escalated issues clearly to facilitate efficient problem resolution

Maintain accurate and detailed records of technical issues, solutions provided, and any follow-up actions taken based on ITIL best practices

Contribute to knowledge base articles to facilitate Tier 1 support and self-service resolution

Proficiently use remote support tools and technologies to access and troubleshoot end-users' systems

Stay updated on the latest remote support tools and technologies

Collaborate with other support teams, as well as system administrators and other IT departments , to address complex technical challenges

Participate in team meetings and share insights to improve overall support effectiveness

Provide guidance and mentorship to Tier 1 support personnel

Stay informed about industry trends and technologies, and share knowledge with the team

Troubleshoot simple issues including password resets, basic network, and application issues and apply first call resolution (FCR) using Knowledge Base for simple issues

Act as a liaison between Global Service Desk & all departments and business unit

  As Service Desk Analyst, You Have…  

Must be a full time Technical Graduate

1 to 3 years of experience in IT operations or Technical Service Desk with global customer facing experience

Must have good logical probing, understanding and troubleshooting skills

Good to have experience in working on ticketing system tools like Jira, Service Now or Remedy

Must have exceptional English written and verbal communication skills

Technical awareness with ability to match resources to technical issues appropriately

Fair knowledge and experience on Windows OS, AD, G Suite, MS office User Administration etc.

Understanding of incidents, service requests and major incidents is required

Self-motivated and able to work in a fast paced environment with ability to think and act independently

Strong analytical skills

Excellent customer service skills, should know how to de-escalate issues

Strong relationship-building skills, can network and work well with remote stakeholders

Excellent collaboration skills

Understanding of process management

Typing speed of a minimum 25-30 words per minute

Multilingual will be a bonus but not compulsory

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against intouchcx's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on intouchcx's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    intouchcx's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.