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Open nowPosted 9 days ago

Subject Matter Expert (CSR2)

intouchcx270 open roles

Where
San Pedro Sula, Cortés, Honduras
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Your applicationOpen nowSubject Matter Expert (CSR2)intouchcx · San Pedro Sula, Cortés, Honduras

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 9 days ago

The posting

  About the Job   The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction.   As Subject Matter Expert (CSR2), You Will…  

Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes

Be advocates and role models for our CSRs 

Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs

Perform other duties as assigned

  As Subject Matter Expert (CSR2), You Have…  

High school diploma or equivalent (required)

2+ years experience in the call center and/or customer service industry

Experience in coaching and mentoring 

Knowledge of call center systems, ACD/IVR and performance statistics

Ability to work a variety of shifts, including days, evenings, and holidays

Superior communication skills: Listening, verbal and written

Skills in MS Office programs (Word, Excel and PowerPoint) 

Ability to type 30 WPM with accuracy

Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations

Ability to build rapport with clients and interact with team members at various position levels 

Engaging and successful communicator, speaker, and facilitator

Ability to develop employees through positive motivation

Strong analytical, problem solving and decision-making skills

Comfort with technology and frequent technological change

Adaptable to change and innovation

Act as a role model and exemplify behaviors in line with our cultural values

Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on intouchcx's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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