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Open nowPosted 84 days ago

Vice President of Operations

intouchcx270 open roles

Where
Winnipeg, MB, Canada
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Your applicationOpen nowVice President of Operationsintouchcx · Winnipeg, MB, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 84 days ago

The posting

About the Job   IntouchCX is  seeking a Vice President of Operations to be the face of our campuses, including hiring, training, quality control, reporting and client services. We’re looking for a leader who can collaborate with our global leadership teams to provide support and guidance to multiple client accounts.   The ideal candidate will have a performance-driven mindset and a passion for delivering extraordinary results for our clients. Experience managing a contact center with large call and interaction volumes is an asset.        As Vice President of Operations, You Will…  

Collaborate with various departments and leaders in the development and implementation of strategic plans 

Manage and drive results for Service Delivery Operations and performance optimization through client-specific internal KPIs and financials

Direct and audit to ensure adherence to corporate policies and processes, while honoring client-specific policies & processes 

Support and drive the IntouchCX culture within their teams and at our campuses

Partner with stakeholders across the organization in a collaborative manner to ensure consistency within operations 

Drive initiatives resulting in positive improvements in margins and the strengthening of enterprise value

Build and develop a world class Operations team, including: providing mentoring, rigorous training, development planning for team members, as well as succession planning 

Drive best practices in all areas of responsibility

Maintain close auditing cadence through reporting, observations, and personal contact

Motivate and inspire teams, while building trusting relationships throughout the organization

Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

As Vice President of Operations, You Have…  

10+ years of contact center experience in a senior leadership role with full P&L responsibility

High school diploma or equivalent required

Completion of postsecondary education preferred

Previous experience in business process outsourcing is required

Proficient in the use of Microsoft Office

Experience with the Google Suite of products is desired

Strong verbal and written communication skills

Proven tactical and strategic management skills

Strong analytical, problem solving and decision making skills

Results driven, able to focus on organizational growth and financial performance 

Ability to be creative, transparent and adaptive in a constantly changing environment

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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