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Open nowPosted 84 days ago

VP, Business Unit Leader

intouchcx269 open roles

Where
Winnipeg, MB, Canada
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Your applicationOpen nowVP, Business Unit Leaderintouchcx · Winnipeg, MB, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 84 days ago

The posting

About the Job We are looking for a Business Unit Leader who will help our partners 'level up' their customer experience by combining creative, innovation-led strategy with the operational grit to execute, turning every interaction into a measurable driver of business growth. Our company is a global leader in customer experience that acts as a strategic extension of our partners, blending deep ecosystem immersion with innovative, data-backed solutions to drive real-world business transformation.  This role offers the unique chance to own and scale a critical, high-growth global client program in the commerce space. You will be at the intersection of strategy and operations, moving beyond advising to executing and building, alongside a client that is changing the way their industry operates, in an exciting fast-paced environment. If you are looking for a platform to translate hard work into global impact and true business unit ownership, this is it.    As VP, Business Unit Leader, You Will…  

Strategic Client Partnership: Serve as the trusted, day-to-day advisor to executive stakeholders. Translate high-level business goals into actionable roadmaps and structured remediation plans. 

Business Diagnosis & Insight: Immerse yourself in the client’s ecosystem. Dig into data to identify bottlenecks, uncover growth opportunities, and execute data-driven solutions. 

Operational Ownership: Take end-to-end accountability for delivery, quality, and financial performance. Lead cross-functional teams to drive transformation and meet aggressive KPI targets. 

Growth Orientation: Proactively expand program scope. Partner with teams to integrate Automation, AI, and technical solutions to drive measurable revenue and operational efficiency.

  As VP, Business Unit Leader, You Need…  

Post-secondary degree, or certificate, with a focus in a related discipline 

10+ years of contact center experience in a senior leadership role with full P&L responsibility

Cognitive Agility: Ability to master new business models rapidly and think clearly under pressure.

Consultant Mindset / Operator Hustle: You combine structured problem-solving with the grit to execute in the trenches. 

EQ & Influence: Exceptional stakeholder management; you build trust, navigate complex dynamics, and challenge constructively. 

Growth Mindset: Motivated by setting, hitting, and exceeding ambitious targets.

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    The review screen in CV Rocket: how each CV was read, round by round.

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