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Open nowPosted 58 days ago

Workforce Supervisor

intouchcx271 open roles

Where
Bogota, Colombia
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Your applicationOpen nowWorkforce Supervisorintouchcx · Bogota, Colombia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 58 days ago

The posting

About the Job   We’re seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team’s performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations.   As Workforce Supervisor, You Will…  

Evaluate forecasting and capacity models to give recommendations for long term staffing needs

Provide clear communication of the forecasted workload, changes, assumptions and inputs

Escalate discrepancies in data to management with recommendations for action

Work with business leadership to coordinate processes to meet the operational and strategic needs of the business

Advise on potential opportunities or hazards that affect the ability to meet strategic goals 

Analyze proposals from WFM analysts’ related to staffing needs

Respond to changes in the plan in a timely and accurate manner to ensure proper staffing levels are maintained

Act as initial point of contact for all assigned projects on all scheduling concerns

Coordinate and collaborate with operations and other departments to ensure the production environment is running smoothly

Exercise sound judgment when identifying staffing requirements and implementing procedural changes, while ensuring compliance with company policies and procedures

Recommend procedural and operational guideline changes to improve communications and operational efficiency

Directly respond to client escalations/queries with regards to Workforce Management

Participate in daily and weekly meetings that requires workforce involvement

Perform other duties as assigned

  As Workforce Supervisor, You Have…  

A post-secondary degree in a related discipline (Computer Science, Marketing, Communications, Business)

Have at least 2 years of Workforce Team Lead experience in both Real Time and Planning

Have at least 2 years of Workforce Planning experience

Experience working with Aspect and Verint software (considered an asset)

Strong analytical, problem-solving, technical, information-management and decision-making skills 

Demonstrated strong interpersonal and communication skills

Superior organizational skills and the ability to follow through

Ability to work in a fast-paced, hectic & changing environment

Ability to effectively interact with employees at all levels and people from diverse backgrounds

Ability to think strategically 

Ability to plan and monitor for results

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  1. A CV for this posting

    Written against intouchcx's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on intouchcx's form

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  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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