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Open nowPosted 2 days ago

Workforce Supervisor

intouchcx259 open roles

Where
Metro Manila, Philippines
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Your applicationOpen nowWorkforce Supervisorintouchcx · Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. intouchcx postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 2 days ago

intouchcx median: 20 days open

The posting

About the Job

We’re seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team’s performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations.

As Workforce Supervisor, You Will…

Evaluate forecasting and capacity models to give recommendations for long term staffing needs Provide clear communication of the forecasted workload, changes, assumptions and inputs Escalate discrepancies in data to management with recommendations for action Work with business leadership to coordinate processes to meet the operational and strategic needs of the business Advise on potential opportunities or hazards that affect the ability to meet strategic goals Analyze proposals from WFM analysts’ related to staffing needs Respond to changes in the plan in a timely and accurate manner to ensure proper staffing levels are maintained Act as initial point of contact for all assigned projects on all scheduling concerns Coordinate and collaborate with operations and other departments to ensure the production environment is running smoothly Exercise sound judgment when identifying staffing requirements and implementing procedural changes, while ensuring compliance with company policies and procedures Recommend procedural and operational guideline changes to improve communications and operational efficiency Directly respond to client escalations/queries with regards to Workforce Management Participate in daily and weekly meetings that requires workforce involvement Perform other duties as assigned

As Workforce Supervisor, You Have…

A post-secondary degree in a related discipline (Computer Science, Marketing, Communications, Business) Have at least 2 year of Workforce Team Lead experience in both Real Time and Planning Have at least 2 years of Workforce Planning experience Experience working with Aspect and Verint software (considered an asset) Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Ability to work in a fast-paced, hectic & changing environment Ability to effectively interact with employees at all levels and people from diverse backgrounds Ability to think strategically Ability to plan and monitor for results

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One press. We do the rest.

  1. A CV for this posting

    Written against intouchcx's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on intouchcx's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    intouchcx's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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