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Open nowFirst seen 46 hours ago

Application Support (Client Facing)

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong Island, Hong Kong SAR, Hong Kong
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Your applicationOpen nowApplication Support (Client Facing)IO TECH SOLUTIONS LIMITED · Hong Kong Island, Hong Kong SAR, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 46 hours ago

The posting

Core Responsibilities

  • Client Triage & Resolution: Serve as the primary point of contact for external counterparties. You will take end-to-end ownership of support tickets, ensuring timely resolution and a high standard of client satisfaction.
  • System Readiness & Monitoring: Execute critical morning checks to verify application stability before market open. Proactively monitor platform health throughout the day to preempt potential issues.
  • Incident Management: Rapidly identify, troubleshoot, and escalate platform incidents. You will collaborate with product and engineering teams to drive root-cause analysis and ensure swift system recovery.
  • Operational Excellence: Lead internal projects to enhance log collection tools, optimize alerting systems, and maintain comprehensive platform documentation within the Atlassian suite (Jira/Confluence).

Qualifications & Requirements

  • Experience: 3–6 years of professional experience in Application Support, IT, or Financial Services.
  • Communication: Exceptional client-facing skills with the ability to manage external stakeholders professionally. Fluency in written and spoken English is essential.
  • Technical Proficiency: SQL: Strong ability to write queries for database investigation and data extraction. Linux: Solid command of the Linux CLI for navigating servers and analyzing logs.
  • Preferred Skills: Exposure to Python scripting, FIX connectivity, or log aggregation tools such as Kibana or Splunk.
  • Mindset: A methodical problem-solver who can track complex issues to completion while building trusted partnerships with clients.

Schedule & Logistics

  • Shift Patterns: This role operates on a rotating basis: Early Shift: 08:00 – 17:00 Late Shift: 10:30 – 19:30
  • Public Holidays: Occasional coverage of Hong Kong public holidays is required, managed through a fair internal team rotation.
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    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IO TECH SOLUTIONS LIMITED's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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