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Open nowFirst seen 2 days ago

Application Support - FinTech

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong Island, Hong Kong SAR, Hong Kong
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Your applicationOpen nowApplication Support - FinTechIO TECH SOLUTIONS LIMITED · Hong Kong Island, Hong Kong SAR, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Overview

We are seeking an experienced Application Support Engineer to be the primary point of contact for external counterparties and ensure reliable platform operation. The role combines client-facing support, proactive system monitoring, incident management, and contribution to platform improvements.

Core Responsibilities

  • Client Triage & Resolution: Act as the first point of contact for external counterparties. Own support tickets end-to-end, driving timely investigation, communication, and resolution.
  • System Monitoring: Perform daily pre-market checks to confirm application stability and availability. Continuously monitor platform health and respond to alerts.
  • Incident Management: Rapidly identify, troubleshoot, and escalate incidents. Coordinate with Contineos product and engineering teams to restore services and minimize business impact.
  • Documentation & Continuous Improvement: Maintain and enhance runbooks, playbooks, and platform documentation using the Atlassian suite. Help improve log collection, alerting, and monitoring processes.
  • Collaboration: Work closely with product, engineering, and operations teams to surface recurring issues, propose remediation, and support deployments or configuration changes when required.

Qualifications & Requirements

  • Experience: 3–6 years in IT, application support, or Financial Services support roles.
  • Client-Facing Skills: Demonstrated experience managing external client relationships with professionalism. Excellent verbal and written communication skills in English are required.
  • Technical Skills (Essential): Proficiency in SQL for querying databases and investigating logs. Comfortable with basic Linux command-line operations and troubleshooting.
  • Nice-to-Have (Bonus) Skills: Experience with Python scripting Familiarity with FIX connectivity Experience with log collection/search tools such as Kibana or Splunk
  • Problem Solving: Strong analytical and diagnostic skills with a methodical approach to root-cause analysis. Ability to build trust with clients and internal stakeholders.
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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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