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Open nowFirst seen 4 days ago

End User Support Specialist

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong, Hong Kong
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Your applicationOpen nowEnd User Support SpecialistIO TECH SOLUTIONS LIMITED · Hong Kong, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Our client, a leading global investment bank, is seeking an End User Support Specialist to join their team.

Responsibilities:

  • Serve as the primary point of contact for VIP users, delivering high-touch, high-quality technical support.
  • Respond swiftly and effectively to VIP user issues, minimizing workflow disruptions.
  • Install, configure, and troubleshoot desktop systems, peripherals, and software applications.
  • Manage video conferencing systems and provide support for offsite presentations.
  • Work closely with the IT Help Desk and other technical teams to escalate and resolve complex issues.
  • Support IT asset management by maintaining accurate inventory records.
  • Ensure adherence to IT security policies and procedures.
  • Stay informed on the latest technologies and recommend solutions to enhance the end-user experience.

Requirements:

  • Bachelors degree in Information Technology or a related field, or equivalent professional experience.
  • 3 years of experience in desktop support, ideally within financial services or investment banking.
  • Strong technical expertise with Windows and Mac OS, Microsoft Office 365, and basic networking.
  • Excellent troubleshooting skills with a proactive approach to problem-solving.
  • Familiarity with ITIL service desk processes.
  • Outstanding customer service and communication skills.
  • Fluency in Mandarin, Cantonese, and English to support bilingual users.
  • Ability to work independently and collaboratively in a fast-paced, high-pressure environment.
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One press. We do the rest.

  1. A CV for this posting

    Written against IO TECH SOLUTIONS LIMITED's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IO TECH SOLUTIONS LIMITED's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IO TECH SOLUTIONS LIMITED's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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