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Open nowFirst seen 20 hours ago

L1/L2 Application Support Engineer

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
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Your applicationOpen nowL1/L2 Application Support EngineerIO TECH SOLUTIONS LIMITED · Hong Kong, Hong Kong SAR, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: first seen 20 hours ago

The posting

Join our client, a premier financial technology firm that operates a cutting-edge multi-dealer trading platform for structured products. This platform facilitates connections between buy-side and sell-side professionals, enabling seamless trading experiences.

Overview:

We are looking for an Application Support Engineer to join our team to handle client support issues. Manage client support demands end to end, from initiation / communication with the client, analysis of the demand, resolution in partnership with the product and the development team.

You will act as a Level 1/2 interface for clients and banking counterparties connected to the firm and will be a trusted partner, representing the firm in front of clients.

Numerous cross-domain projects will allow you to grow and gain experience on scripting, system administration and other DevOps practices.

You will get hands-on experience with an industry leading financial technology company and work with a dynamic team across multiple industries.

Responsibilities :

  • Be the first point of contact with Buy-Side and Sell-Side clients
  • Take ownership of support queries until resolution, ensuring professional communication with the client and that SLA is met.
  • Identify and troubleshoot incidents to ensure prompt system recovery.
  • Create and follow up on tickets in collaboration with client product and technical teams
  • Actively monitor the client platform, leveraging and improving existing log collection and alerting tools.
  • Perform and improve morning checks ensuring application stability and reliability before market hours.

Skills

Client Management :

  • Experienced in a client facing application support position:Management of client interaction / support cases Problem tracking and resolution
  • Excellent verbal and written communications skills are essential (English)
  • Strong Client focus

Technical

  • Data mining / SQL scripting
  • Familiar With Linux environment (command line)
  • Experience in supporting connectivity layer (FIX is a plus)
  • Experience in using, implementing log collection tools such as ElasticSearch,
  • Grafana is preferred
  • Good command of system documentation best practices using Atlassian suite
  • Good analytical, problem solving and decision making skills
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  1. A CV for this posting

    Written against IO TECH SOLUTIONS LIMITED's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IO TECH SOLUTIONS LIMITED's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IO TECH SOLUTIONS LIMITED's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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