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Open nowFirst seen 45 hours ago

Platform Support Engineer (Associate Level)

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong Island, Hong Kong SAR, Hong Kong
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Your applicationOpen nowPlatform Support Engineer (Associate Level)IO TECH SOLUTIONS LIMITED · Hong Kong Island, Hong Kong SAR, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 45 hours ago

The posting

What You'll Do:

Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.

Work on automation projects to minimize manual eƯort and enhance the effectiveness of production support.

Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations.

Debug and troubleshoot complex applications written in Java and Python. Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.

Coordinate with global counterparts to ensure seamless follow-the-sun support. Document and maintain support procedures, runbooks, and knowledge base articles.

Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction. Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.

What Were Looking For:

Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

4+ years of relevant experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.

Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.

Experience with incident response, root cause analysis, and structured problemsolving in a production environment.

Detail-oriented mindset with a focus on accuracy and quality. Excellent verbal and written communication skills.

Ability to build and maintain strong client relationships and provide outstanding customer service.

Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.

Fluent in English.

Bonus Points: Experience working with cryptocurrency or electronic trading platforms. Experience collaborating with global counterparts across time zones. Knowledge of blockchain technology and cryptocurrency protocols. Familiarity with DevOps practices and tools. Relevant certifications in software development or IT support

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IO TECH SOLUTIONS LIMITED's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IO TECH SOLUTIONS LIMITED's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IO TECH SOLUTIONS LIMITED's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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