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Open nowFirst seen 2 days ago

Production Support Engineer

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
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Your applicationOpen nowProduction Support EngineerIO TECH SOLUTIONS LIMITED · Hong Kong, Hong Kong SAR, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Key Responsibilities:

  • Provide day-to-day support for our crypto business lines, including client trading, lending, proprietary trading, settlement, and risk.
  • Build and improve automation tools to reduce manual work and increase support efficiency.
  • Monitor system performance, quickly identify issues, and ensure smooth, uninterrupted operations.
  • Troubleshoot and debug complex applications (primarily Java and Python).
  • Partner with developers to deliver fixes, enhancements, and long-term improvements.
  • Work with global teams to ensure seamless 24/7 support coverage.
  • Create and maintain support documentation, run books, and knowledge articles.
  • Communicate clearly with clients, understand their needs, and keep them updated on issue status.
  • Identify opportunities to improve systems, processes, and reliability.

Qualifications:

  • Bachelors degree in Computer Science, IT, Engineering, or a related field.
  • 4-8 years of experience in production support or engineering ideally in finance, trading, or real-time systems.
  • Strong SQL skills and proficiency in at least one programming/scripting language (Java or Python preferred).
  • Experience handling incidents, performing root-cause analysis, and solving problems in production environments.
  • Strong attention to detail and commitment to quality.
  • Excellent communication skills, both written and verbal.
  • Ability to build strong client relationships and deliver exceptional service.
  • Comfortable working in a fast-paced environment and managing multiple priorities.
  • Fluency in English.

Nice to have:

  • Experience with cryptocurrency or electronic trading systems.
  • Experience working with global teams across time zones.
  • Understanding of blockchain technology and crypto protocols.
  • Familiarity with DevOps tools and practices.
  • Relevant IT or software development certifications.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IO TECH SOLUTIONS LIMITED's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IO TECH SOLUTIONS LIMITED's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IO TECH SOLUTIONS LIMITED's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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