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Open nowFirst seen 2 days ago

Reliability Engineer (Trading Platforms)

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
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Your applicationOpen nowReliability Engineer (Trading Platforms)IO TECH SOLUTIONS LIMITED · Hong Kong, Hong Kong SAR, Hong Kong

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Job Description:

  • Automate repeatable triage workflows to help first-line teams respond faster and more consistently (e.g., alert enrichment, routing, correlation, and operational runbooks).
  • Identify monitoring/alerting gaps and drive improvements in visibility and alert quality.
  • Track reliability and availability across critical trading applications and their dependencies. Partner with users, development teams, and IT to pinpoint where service levels are degrading.
  • Triage incoming alerts, issues, and escalations—assessing impact, urgency, and ownership.
  • Determine when incident criteria are met, declare incidents, and act as Incident Commander.
  • Coordinate responders and stakeholders; keep incident calls focused on facts, mitigation, and recovery.
  • Maintain clear timelines, actions, and status updates throughout the incident lifecycle.
  • Recover and stabilize systems using approved runbooks. Escalate cleanly through the defined support/development path when the issue exceeds documented recovery steps.
  • Support post-incident review (PIR) follow-ups and recurring issue reviews.
  • Ensure smooth handovers across EMEA, AMER, and APAC using a single global model: one incident standard and one handover process.

Requirements:

  • Experience in production operations, SRE, NOC/command center, trading operations, or a comparable first-line technical role—ideally in a trading, financial services, or other latency-sensitive environment.
  • Strong triage and prioritization skills: you can separate facts from assumptions under pressure and keep the response moving.
  • Clear communication (verbal and written): status updates are understandable to both traders and engineers.
  • Broad technical understanding (not just deep specialist knowledge): enough to collaborate effectively across domains and interfaces.
  • Solid Linux and networking fundamentals, plus the ability to quickly interpret alerts, logs, dashboards, and symptoms.
  • Working knowledge of common operational tasks across adjacent teams (application support, infrastructure, connectivity, data).
  • Familiarity with incident and observability tooling (e.g., PagerDuty or equivalent, Jira Service Management or equivalent, Grafana, Prometheus, log search).
  • Scripting/automation skills (Python preferred; Bash and Go are a plus), applied to triage, enrichment, routing, and correlation (not product code).
  • Exposure to containerized/cloud-hosted production environments (Kubernetes, Docker, GCP) is a plus.
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