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Open nowFirst seen 2 days ago

Senior Application Support Manager

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
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Your applicationOpen nowSenior Application Support ManagerIO TECH SOLUTIONS LIMITED · Hong Kong, Hong Kong SAR, Hong Kong

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

We are hiring a Senior Application Support Manager to support critical trading and wealth management applications in a fast-paced financial services environment.

Key Responsibilities:

  • Responsible for providing first line application production support for wealth management business.
  • Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.
  • Laisse with vendor and in-house development team to implement IT solution
  • Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.
  • Involved on enhancements for in-house developed programs like SQL query or update.
  • Assist in user acceptance test and execute system deployments.
  • Manage system upgrade or new projects for applications handled by the team, according to change management and company policy
  • Perform rotated health check and maintain the system stability and availability for local and global markets.
  • Provide phone or remote support in non-office hour in case required.

Requirements:

  • 5+ years of Application Support / Production Support experience
  • Experience supporting trading, securities, equities, futures, brokerage, or capital markets systems
  • Strong incident management and troubleshooting skills
  • Hands-on SQL experience
  • Experience working with business users and vendors

Nice to Have:

  • FIX Protocol, settlement systems, DB2, Sharp Point, or TT exposure
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