The posting
Role Summary:
- Lead the End User Computing (EUC) team, including resource planning, performance, and capability development
- Define and drive EUC strategy, standards, and roadmap across Asia
- Act as technical lead for Modern Workplace (M365, Intune, Entra ID, Teams, etc.)
- Oversee delivery of EUC projects, ensuring quality, timelines, and business outcomes
- Manage vendors and service providers, including contracts and escalations
- Drive automation initiatives (PowerShell, Graph API, Power Platform) to improve efficiency
- Support AI-enabled end-user tools and platforms (e.g. Copilot, Gemini, AI Foundry)
- Ensure security, compliance, and audit requirements are met (e.g. PCI, IT controls)
- Provide escalation support for major incidents and lead root cause analysis
- Collaborate with infrastructure, network, and security teams for cross-domain solutions
- Report service performance, risks, and improvement plans to management
Requirements:
- Degree in IT, Computer Science, Engineering, or related discipline
- Strong experience in Windows desktop/server, M365, Intune, Entra ID, Teams, SharePoint Online
- Experience with Power Platform (Power BI, Power Automate) is an advantage
- Proven experience leading or mentoring technical teams
- Strong stakeholder management and communication skills
- Experience in regional or multi-site environments preferred
- Ability to balance hands-on technical work with leadership responsibilities
- Experience in IT service management, vendor management, and project delivery



