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Open nowFirst seen 35 hours ago

Senior IT Support - End User

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
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Your applicationOpen nowSenior IT Support - End UserIO TECH SOLUTIONS LIMITED · Hong Kong, Hong Kong SAR, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 35 hours ago

The posting

Job Description

  • Lead and manage the End User Computing team, including resource planning, performance management, and capability development.
  • Define and drive EUC strategy, standards, and roadmap for the Asia region.
  • Serve as the technical lead for Modern Workplace solutions, including M365, Intune, Entra ID, Teams, and related services.
  • Oversee delivery of EUC projects, ensuring timelines, quality, and business outcomes are achieved.
  • Manage vendors and service providers, including contract performance monitoring and escalation handling.
  • Drive automation initiatives using PowerShell, Graph API, and Power Platform to improve operational efficiency.
  • Support AI solutions and platforms for end users and development teams, including AI Foundry, Google Gemini, GitHub Copilot, and related tooling.
  • Ensure security, compliance, and audit requirements are met (e.g., PCI and internal IT controls).
  • Provide escalation support for major incidents, ensuring root cause analysis (RCA) and preventive actions are implemented.
  • Collaborate with infrastructure, network, and security teams to align cross-domain solutions.
  • Report service performance, risks, and improvement plans to senior management.

Job Requirements (Key Skills / Education / Experience)

  • Degree holder in Information Technology, Computer Science, Electronic Engineering, Computer Engineering, or a related discipline.
  • Strong hands-on experience with: Windows Desktop, Windows Server Mobile Device Management (MDM), Intune Office 365 / Microsoft 365 Entra ID (Entra ID / former Azure AD), Microsoft Defender for Endpoint (MDE) PowerShell, Microsoft Teams, SharePoint Online
  • Power BI and Power Automate experience is highly regarded.
  • Proven experience leading, mentoring, or developing a technical team.
  • Strong stakeholder management and communication skills across business and IT.
  • Experience supporting regional or multi-site environments is an advantage.
  • Ability to balance hands-on technical work with leadership and delivery responsibilities.
  • Experience in IT service management, vendor governance, and project delivery.
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  1. A CV for this posting

    Written against IO TECH SOLUTIONS LIMITED's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IO TECH SOLUTIONS LIMITED's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IO TECH SOLUTIONS LIMITED's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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