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Open nowFirst seen 41 hours ago

Senior Support Analyst

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong, Hong Kong
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Your applicationOpen nowSenior Support AnalystIO TECH SOLUTIONS LIMITED · Hong Kong, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 41 hours ago

The posting

Position Description

  • We are looking for an experienced production support professional to join the TechOps
  • team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2
  • support on the FICC and EQD Front to Back Office systems including both in-house
  • applications and vendor platforms like TBricks, Imagine and Calypso to business users.

Key Areas of Responsibilities

  • Provide functional support on Calypso and other systems to a broad range of users.
  • Maintain documentation on operational procedures and technical environment configuration.
  • Manage change requests from development and infrastructure teams and other configuration changes
  • Incident escalation and management.
  • Configure system monitoring rules and respond to monitoring alerts.
  • Implement tactical automation.
  • Perform BCP drills and help with IT security and audit review.
  • Lead projects related to new system and server deployment.
  • Other tasks as directed by the manager.

Requirements

  • Degree/Master degree in IT, Computer Science of related fields
  • Around 5 years of experience of relevant system support experience
  • Good knowledge of SQL
  • Proficiency in Linux server commands and shell scripts
  • Good understanding of server and network infrastructure
  • Proven problem-solving and analytical skills
  • Good communication skills in English.
  • Very strong attention to details
  • Able to work under pressure
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  1. A CV for this posting

    Written against IO TECH SOLUTIONS LIMITED's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IO TECH SOLUTIONS LIMITED's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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