The posting
Key Areas of Responsibilities
- Provide functional support on Calypso and other systems to a broad range of users.
- Maintain documentation on operational procedures and technical environment configuration.
- Manage change requests from development and infrastructure teams and other configuration changes
- Incident escalation and management.
- Configure system monitoring rules and respond to monitoring alerts.
- Implement tactical automation.
- Perform BCP drills and help with IT security and audit review.
- Lead projects related to new system and server deployment.
- Other tasks as directed by the manager. Requirements
- Degree/Master degree in IT, Computer Science of related fields
- 5+ years of experience of relevant system support experience
- Good knowledge of SQL
- Proficiency in Linux server commands and shell scripts
- Good understanding of server and network infrastructure
- Proven problem-solving and analytical skills
- Good communication skills in English and Chinese
- Very strong attention to details
- Able to work under pressure
- Willing to work on morning shifts (from 7am) and take turns to work on weekend (with compensation leave entitlement)



