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Open nowFirst seen 41 hours ago

Trading Platform Support Engineer

IO TECH SOLUTIONS LIMITED787 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
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Your applicationOpen nowTrading Platform Support EngineerIO TECH SOLUTIONS LIMITED · Hong Kong, Hong Kong SAR, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IO TECH SOLUTIONS LIMITED's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 41 hours ago

The posting

About the Role

Our client is a leading fintech platform in the wealth management industry, connecting private banks and financial institutions to price, place orders, and access issuers of structured products.

They are looking for a Client Support Engineer to join their Hong Kong team. This role will serve as a key L1/L2 support contact for external clients, ensuring the stability and reliability of the platform while collaborating closely with internal product and engineering teams.

Key Responsibilities

  • Client Support & Issue Resolution: Act as the first point of contact for external clients and take full ownership of support tickets from investigation through to resolution.
  • System Monitoring: Perform daily system checks and monitor platform health to ensure stability prior to market hours.
  • Incident Management: Identify, troubleshoot, and escalate technical issues while working with internal teams to restore services quickly.
  • Cross-Team Collaboration: Work closely with product, engineering, and operations teams to ensure smooth platform operations.
  • Continuous Improvement: Contribute to enhancements in monitoring tools, log collection systems, and internal documentation using the Atlassian suite.

Requirements

  • Experience: 3–6 years of experience in IT support, application support, or financial services technology.
  • Client-Facing Skills: Strong communication skills with the ability to manage client interactions professionally.
  • Technical Skills: Solid SQL skills for database queries and troubleshooting Basic Linux command-line knowledge
  • Nice-to-Have: Python scripting Familiarity with FIX connectivity Experience with log monitoring tools (e.g., Kibana, Splunk)
  • Strong analytical and problem-solving abilities with attention to detail
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  1. A CV for this posting

    Written against IO TECH SOLUTIONS LIMITED's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IO TECH SOLUTIONS LIMITED's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IO TECH SOLUTIONS LIMITED's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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