The posting
iO3 is a fast-growing maritime technology company delivering advanced digital solutions and satellite connectivity to modern fleets worldwide. Operating at the intersection of shipping, IT, and next-generation connectivity, we support shipowners and operators in modernizing vessel operations, improving reliability, and staying ahead of regulatory and cyber requirements.
The Sales Department focuses on building strong customer relationships, identifying new business opportunities, and delivering tailored solutions across iO3's product and connectivity portfolio. The team works closely with internal stakeholders across technical, operations, and delivery functions to support the full customer lifecycle, from initial engagement and service activation through to billing, account support, and ongoing customer satisfaction.
The Junior Sales Support plays a key role in supporting the sales team through billing administration, service activations, customer coordination, and general sales operations. The role requires strong organizational skills, attention to detail, and the ability to work closely with customers, vendors, and internal teams to ensure smooth execution of commercial and operational activities.
1. Administrative Support
- Provide day-to-day support to the Sales Support and Sales teams, assisting management and executives with administrative matters
- Prepare, organize, and file sales-related documents and correspondence
- Maintain electronic records in an organized and accurate manner.
- Perform data entry and update customer information, pricing records, and service records.
- Assist in preparing simple internal documentation when required.
- Work closely with the sales team to support ongoing projects, proposals, and sales initiatives.
2. Billing & Documentation Support
- Prepare supporting documents required for customer invoicing.
- Assist in generating simple invoices accurately and in a timely manner under the guidance of the Sales Support Executive.
- Verify purchase orders, billing references, and required documentation before invoicing.
- Maintain billing records and archive supporting documents for future reference.
- Assist in following up on missing documents with internal departments.
3. Reporting & Record Maintenance
- Prepare standard customer reports using existing templates.
- Update monthly usage reports, service records, and customer tracking sheets.
- Ensure customer files and documentation are complete and up to date.
- Maintain and update internal trackers for customer projects, service subscriptions, contract renewals, billing status, and outstanding action items to ensure accurate records for reporting.
- Assist in compiling data for management reports.
4. Coordination Support
- Coordinate with internal departments to collect information required for customer requests.
- Assist in following up with vendors and internal teams on document submissions and simple administrative matters.
- Assist in scheduling meetings or arranging internal coordination where required.
- Escalate issues when necessary and ensure timely follow-up.
5. General Office Support
- Assist in preparing presentation materials, spreadsheets, and documents.
- Maintain shared folders and ensure documents are properly named and stored.
- Support process improvement by suggesting better ways to organize documents and records.
- Perform other administrative duties assigned by the supervisor.
Requirements
· Singaporean and PRs only
· Fresh graduates are welcome to apply.
· Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
· Good organizational skills with attention to detail.
· Self-motivated, proactive, and willing to learn new systems and processes.
· Able to manage multiple tasks and meet deadlines.
· Experience in administrative or coordination roles is preferred but not required.
· Prior experience in maritime, satellite communications, telecommunications, or technology industries is preferred but not essential.
· Comfortable communicating with customers, vendors, and colleagues via email and phone.
· Good communication and interpersonal skills, with the ability to interact professionally with customers, vendors, and internal stakeholders.
· Diploma or Degree in Business Administration, Maritime Studies or a related discipline.
