The posting
Job Description
Introduction
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration
Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Organizational Context and Scope
In close collaboration with national and local authorities and experienced Partners, in the context of the project 'Helios+: Comprehensive actions for the integration of third-country nationals into the labour market' in the Region of East Macedonia and Thrace" with MIS Code 6018663 under the Programme "East Macedonia and Thrace 2021–2027", IOM aims at promoting the integration of beneficiaries of international protection and temporary protection into the Greek society through activities for employability support, the provision of Greek language courses and vocational training, the support for independent living, including rental subsidies, activities promoting social cohesion and inclusion.
Under the overall supervision of the Regional Coordinator and the direct supervision of the Project Assistant (Operations), the successful candidate will provide support in implementing project activities through provision of interpretation and/or translation services.
Responsibilities
- Make the initial contact with beneficiaries and build an open relationship of respect and trust with them.
- Assist with interpretation and cultural mediation.
- Reply to the calls received in the project’s helpline according to the guidelines received, identify new issues raised and report them to the Project Assistant (Operations), record the calls in the helpline tracker.
- Develop and maintain good relations with the beneficiaries, relevant stakeholders, and other humanitarian actors to support adequate implementation and coordination of project activities.
- Identify gaps and barriers prohibiting beneficiaries from accessing the full range of services available to them.
- Translate documents and information materials to be disseminated to project beneficiaries.
- Assist in mediation activities in close cooperation with IOM staff in an objective and impartial way.
- Provide general assistance to other project staff. during project activities in the HELIOS+ Centers, the Reception Facilities and elsewhere, as required.
- Perform such other duties as may be assigned.
Qualifications
Education
- High school degree/certificate with minimum one year of relevant work experience.
- University degree from an accredited academic institution an advantage.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Previous work experience in a similar role;
- Experience in working in a multi-cultural environment preferred.
Skills
- Possess adequate combination of knowledge, education, training experience and skills to perform essential functions of the position;
- Computer literacy in standard software applications;
- Strong work ethics and commitment to humanitarian principles;
- Valid driver’s license with at least five years driving experience an advantage
Languages
- Fluency in English and Greek (written and oral) is required.
- Fluency in Farsi (written and oral) is required.
- Fluency in Dari (written and oral) is desirable.
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
Please refer to this link for guidance on IOM Job Category.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
No late applications will be accepted. Only shortlisted candidates will be contacted.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
