Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 days ago

Platform Manager – Customer Service - Fixed-term contract (maternity cover)

ionity-gmbh11 open roles

Where
Remote Work from European Country
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPlatform Manager – Customer Service - Fixed-term contract (maternity cover)ionity-gmbh · Remote Work from European Country

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ionity-gmbh's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 27 days ago

The posting

Your mission

As Platform Manager, you will help shape and continuously improve the platforms and processes that enable effective customer service across IONITY. You will work closely with stakeholders from Customer Support and other service-oriented business functions to understand their processes, challenges, and requirements. Your key responsibility is to translate these business needs into scalable, user-friendly, and maintainable platform solutions. A major focus of the role is the design and implementation of Service Management solutions based on Jira Service Management (JSM). You will help develop our service processes, from customer and internal request handling to case management, SLAs, escalations, knowledge management, automation, and reporting. This is a 12 months duration contract for a maternity leave replacement.

What you will do

  • Take ownership of the Customer Service platform and its continuous development.
  • Partner closely with Customer Support and other service teams to understand their processes, pain points, and requirements.
  • Translate business requirements into solution concepts and implement them within Jira Service Management.
  • Manage and prioritize the platform backlog together with key business stakeholders.
  • Design and continuously improve end-to-end Customer Service processes, including request and case management, routing, queues, escalations, and resolution workflows.
  • Configure and enhance Jira Service Management and Confluence, including workflows, request types, forms, queues, SLAs, automation, permissions, and notifications.
  • Challenge requirements constructively and advise stakeholders on Service Management best practices and platform capabilities.
  • Support testing, documentation, rollout, and adoption of new Customer Service capabilities.
  • Contribute to the platform roadmap and evaluate how the technology landscape should evolve as business requirements change.

Your profile

  • At least 3 years of experience in Customer Service, Service Management, or business application/platform management.
  • Strong hands-on experience with Jira Service Management, including the design and configuration of service projects.
  • Good knowledge of Jira and its underlying concepts, such as workflows, issue types, permissions, automation, and reporting.
  • Ability to take end-to-end ownership of a platform, balancing business requirements, user experience, technical feasibility, and maintainability.
  • Strong ability to translate business requirements into technical concepts and implementable solutions.
  • Experience managing and prioritizing requirements from multiple stakeholders.
  • Experience with knowledge management, self-service, service portals, automation, and service reporting is an advantage.
  • Experience with APIs, integrations, or adjacent enterprise applications is a plus.
  • Strong communication skills and confidence working at the intersection of business and technology.
  • Analytical and structured way of working combined with a pragmatic, customer-focused, and solution-oriented mindset.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ionity-gmbh's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ionity-gmbh's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ionity-gmbh's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.