Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 42 days ago

Technical Support Specialist (Electrical or Electronics Experience Needed)

IPG Photonics73 open roles

Where
Marlborough, MA, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Specialist (Electrical or Electronics Experience Needed)IPG Photonics · Marlborough, MA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IPG Photonics's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 42 days ago

The posting

***THIS IS NOT AN IT POSITION***

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

JOB SUMMARY

The Technical Support Specialist serves as a key member of the Product Support organization, providing advanced technical assistance to customers and internal teams. Positioned between the Associate and Senior levels, this role focuses on diagnosing, resolving, and preventing product issues while maintaining a high level of customer satisfaction. The specialist handles complex support cases, mentors junior team members, and collaborates cross-functionally to drive improvements in product reliability and service delivery.

JOB FUNCTIONS

Duties/Responsibilities:

  • Respond to customer inquiries via phone, email, or ticketing system; provide accurate and timely technical resolutions.
  • Independently troubleshoot moderate to complex hardware, software, and system-level issues across IPG products.
  • Perform remote diagnostics and guide customers through corrective actions or escalation processes.
  • Collaborate with engineering, field service, and quality teams to resolve recurring or systemic problems.
  • Document case details, root causes, and corrective actions in CRM and knowledge management systems.
  • Assist with system remote testing, verification, and validation of fixes or new product releases.
  • Support continuous improvement by identifying trends and proposing preventive solutions or training needs.
  • Provide mentoring and guidance to Associate Technical Support Specialists.
  • Participate in on-call rotations and provide after-hours technical support as needed.
  • Ensure customer satisfaction by maintaining professional communication and follow-up throughout the support process.

Additional Responsibilities:

  • Ability to interpret electrical drawings.
  • Experience with industrial lasers, accessories, and related diagnostic equipment.
  • Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment.
  • Maintain a safe, clean, and neat work environment.
  • Technical degree with 6+ years of relevant experience, OR
  • Equivalent hands-on experience in technical support or field service roles

Experience:

  • Strong background in technical support, preferably with industrial laser systems in cutting, welding, or marking.
  • Proven track record of working on complex, high-impact technical and operational issues.
  • Familiarity with CRM/ERP systems and structured support workflows

Technical & Leadership Abilities:

  • Proficient in troubleshooting complex issues involving optics, electronics, and mechanical systems
  • Applies technical judgment and analytical skills to solve moderately complex problems
  • Able to work independently on system-level issues with minimal oversight
  • Provides mentorship and shares technical best practices with junior colleagues
  • Collaborates effectively with cross-functional teams including Engineering, Production, and QA
  • Contributes to the evolution of technical documentation and knowledge base content
  • Comfortable using oscilloscopes, multimeters, fiber testers, and other diagnostic tools

Physical Requirements:

  • Prolonged periods of standing, sitting, and working on a computer.
  • Must be able to lift 15 pounds regularly and up to 50 pounds occasionally.
  • Must be able to travel (~15-20%) and remain seated for extended periods during transit.
  • Ability to move throughout the organization’s facilities and interact with teams in a variety of environments.

#ZR

IND123

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IPG Photonics's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IPG Photonics's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IPG Photonics's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.