Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 16 days ago

Sr. Field Service Technician

IPG140 open roles

Where
Baton Rouge, LA 70815, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. Field Service TechnicianIPG · Baton Rouge, LA 70815, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IPG's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 16 days ago

The posting

Position Description Title:                              Senior Field Service Technician               Department:                  Field Services Immediate Supervisor: Field Service Supervisor Status:                           Non-Exempt Hourly                         Position Purpose:        The Sr. Field Service Technician provides technical support to national accounts and end users, while partnering with sales to analyze customer situations.  This position develops effective technical solutions that fulfill the clients’ requirements and customer equipment solution training.                                The Sr. Field Service Technician is responsible for maintenance and repairs on all IPG/Better Packages products within the assigned location while assuring continuity of customer operations.  The employee will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer’s satisfaction and/or in compliance with agreed upon Service Agreements.    Principle Accountabilities  

This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers. Train customers on start-up, operation and maintenance of various pieces of packaging equipment; e.g. WAT dispensers, product protection systems, case sealers, case erectors, etc. Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff. Establish a regular Preventive Maintenance program for existing end user accounts. Build relationships with customer contact and gather feedback. Assist in the development, definition, and documentation of Technical Sales “best practices”, including but not limited to: Technical Audit, Quarterly Review, Time Studies, and End User Training Programs. Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences. Partner with sales to identify complex opportunities and appropriate solutions for new and existing clients that match their long and short-term needs and goals. Provide technical guidance and expertise in client meetings regarding implementation and execution, best practices, products and features, partnerships, etc. Handle technical support calls from workers and customers as necessary – via phone, email and website. Follow established communication procedures – issue RMA’s, prepare and submit work orders, expense reports, trip reports, etc. Software upgrades to WAT units when required. Performs other duties as assigned.

    Essential Skills and Experience  

High School degree or equivalent plus Associate degree in technology field, e.g., mechanical, electrical, electronics, etc., or equivalent experience. 5-7 Years of related experience Broad knowledge of electronics and electromechanical principals. Experience in packaging automation systems is preferred. Skilled in the use of PC applications, including Microsoft Office Suite Must be knowledgeable in the use of basic tools, including multimeters. Ability to present technical concepts to non-technical individuals. Ability to understand technical diagrams and manuals. Strong written and oral communication skills. Ability to manage multiple projects with minimum direction. Adaptive to change and tight deadlines. Must be able to work independently with little supervision. Good customer service and organizational skills are necessary. Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results. Proper record keeping of all service performed on IPG/Better Packages equipment, which could be used to review service performance with customer. Travel requirements include overnight travel, both by car and by air, that may frequently exceed 60% of a work week.  Employee must hold a valid state driver’s license and have a good driving record. Flexibility to work extended hours during work week and have open availability to work weekends and holidays on an as-needed basis. Must have the ability to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20 lbs. Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time. May be required to push and pull a cart with equipment weighing up to 60lbs.

   

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IPG's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IPG's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IPG's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.