The posting
Job Description
As an Senior Project Manager you will make your mark on some of our largest and most important accounts within the Financial Services and B2B (FS&B) pillar in MSU, driving efficiencies and fostering strong client relationships. You will be managing a diverse portfolio of syndicated and tracking projects as well as ad-hoc research projects that involve, qual-quant methodologies, advanced statistical modelling, and behavioural science applications.
You will partner closely with clients and our client success team to deliver impactful studies that drive tangible business outcomes. You will be supported by our offshore colleagues in the Research Execution Team (REX) to execute projects at speed. You will work collaboratively with our colleagues in RADS that are part of our newly formed Delivery Excellence team to hit our transformation milestones and scaling operations.
This role is offered on a hybrid basis with 3 days in the London office and the rest from home!
Your Day to Day
These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise:
- Project Leadership & Delivery: With support from our REX team, lead the end-to-end delivery of large-scale, complex syndicated tracking projects such as the FRS (Financial Research Survey), Business Omnibus, MoT (Moments of Truth) etc. ensuring they are delivered efficiently, to specification, time, and budget. This also includes leading on and delivering ad-hoc projects from planning through to final deliverables.
- Client & Stakeholder Engagement: Act as the primary point of contact for key clients, adeptly managing expectations, fostering enduring partnerships, and ensuring client satisfaction. You will also serve as the main liaison with Operations, suppliers, and other internal and external stakeholders.
- Team Development: Work collaboratively with 1-2 REX team members on each project, overseeing their work, ensuring quality outputs, and provide active feedback to support their development. You will lead by example, acting as a positive and inspirational role model.
- Project Planning & Financial Management: Lead project planning and robust financial management for projects, providing expert input on costings and pricing decisions.
- Growth & Innovation: Actively collaborate with the client success team to identify opportunities for driving cost efficiencies, champion innovation, and continuously challenge the status quo to implement efficiencies and smarter ways of working across project teams.
Essential Criteria:
To be successful in this role you will need the following skills and experience:
- End to End quantitative project delivery experience, demonstrating a proven ability to lead large-scale, complex projects from end-to-end, ensuring successful delivery.
- Confidence and proven experience in managing project budgets and finances, including costing and pricing decisions.
- Proven experience in working with junior colleagues across different geographies/locations, fostering their development through feedback, leading by example and by ensuring improved quality of outputs.
- Exceptional communication skills, both written and verbal, with the ability to adapt style effectively across diverse audiences to achieve maximum positive impact.
- Strong client management experience, capable of adding value to client meetings and serving as a trusted point of contact for project implementation and execution.
- Highly organised with an agile approach to workload management; able to prioritise effectively, multitask seamlessly, and deliver results under pressure to meet team and business goals.
- A positive, solution-focused, and collaborative team player, comfortable navigating ambiguity and eager to contribute to a dynamic environment.
- Proficiency in using all Microsoft Office applications.
Desirable Criteria:
These are the skills that would add value to the role but are not critical. If you have them, we’d love to hear about them:
- Exceptional organisational skills, demonstrating a proactive and self-starting approach to managing complex workloads.
- A confident operator, capable of effectively leading discussions and influencing outcomes.
- Proven negotiation skills, with a track record of achieving favourable results for projects and the business.
- A clear aspiration for career progression
- A keen interest in business financials and a demonstrated ability to contribute to commercial success.
- Confidence and experience in presenting complex information and strategic recommendations to leadership teams.
- Interest in developing offshore or remote teams, with a willingness to play a role in upskilling and training our Research Execution (REX) teams.
- Proficiency in AI use and adoption to enhance day-to-day tasks and project efficiencies, with a readiness and openness to continuously upskill in this area.
Behaviours:
A successful candidate will demonstrate the following behaviours:
- Analytical thinking
- Resilience, flexibility and agility
- Creative thinking
- Motivation and self-awareness
- Empathy and active listening
- Curiosity and lifelong learning
- Service orientation and customer service
- Talent Management
- Leadership and social influence
Benefits:
We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.
We realise you may have commitments outside of work and will consider flexible working applications please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.
Ready to have an impact? Apply now!
About Us
Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! The Market Strategy & Understanding (MSU) Service Line performs strategic research to deliver contextual understanding to help clients navigate dynamic markets. Our offer portfolio consists of strategic brand research as well as category & consumer fundamentals. We work with clients to understand the size and composition of a market as well as the segments/profiles/demand spaces therein. We also specialize in brand equity, brand assets, brand stretch and open category opportunities (e.g. whitespace).
