Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Field Service Engineer - Mauritius (Technical Service & Sales Support)

IQVIA1,848 open roles

Where
Mauritius
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowField Service Engineer - Mauritius (Technical Service & Sales Support)IQVIA · Mauritius

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IQVIA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. IQVIA postings stay open a median of 29 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

IQVIA median: 29 days open

The posting

Field Service Engineer (Technical Service & Sales Support)

Location: Mauritius Territory: Indian Ocean Islands Employment Type: Permanent, Full-Time Travel: Regular travel, including overnight and multi-day trips

About the Opportunity

Our client, a leading supplier of analytical laboratory solutions across Africa, is seeking an experienced Field Service Engineer to provide technical service support while contributing to business growth through sales and customer engagement activities.

This role offers an exciting opportunity to work with advanced analytical instrumentation and laboratory technologies, supporting customers across pharmaceutical, environmental, food safety, petrochemical, mining, academic, and government sectors. The successful candidate will play a critical role in ensuring customers' laboratory instruments remain operational, compliant, and productive while identifying opportunities to support business growth.

Key Responsibilities

Installation & Commissioning

  • Install, configure, and commission analytical instruments, hardware, and software.
  • Configure laboratory data systems and instrument control software.
  • Coordinate site readiness assessments and installation activities.
  • Conduct customer acceptance and handover processes.
  • Deliver operator training during implementation and commissioning.

Corrective & Preventive Maintenance

  • Diagnose and repair hardware and software faults on laboratory instrumentation.
  • Conduct scheduled preventive maintenance in accordance with service agreements and manufacturer requirements.
  • Escalate complex technical issues and drive resolutions with suppliers and technical support teams.
  • Provide both onsite and remote technical support to customers.

Compliance & Qualification Services

  • Perform calibration, qualification, and performance verification activities, including IQ/OQ services.
  • Maintain accurate and audit-ready compliance documentation.
  • Ensure service activities meet customer and industry quality standards.

Customer Training & Technical Support

  • Provide operator and application training on both hardware and software platforms.
  • Support laboratory personnel in maximizing instrument performance and productivity.
  • Build strong customer relationships through professional technical support and consultation.

Sales Support & Business Development

  • Provide pre-sales technical support, application advice, and product demonstrations.
  • Identify customer requirements and recommend suitable instrumentation, upgrades, consumables, and service solutions.
  • Generate and qualify new business opportunities.
  • Support quotation preparation and tender submissions.
  • Promote service agreements, renewals, and after-sales solutions.
  • Share market insights and customer feedback with commercial teams.

Service Administration

  • Maintain accurate service reports, inventory records, and asset tracking documentation.
  • Manage service tools, spare parts, and assigned equipment.
  • Ensure timely and accurate reporting of field activities.

Minimum Requirements

Education

  • Diploma or Degree in:Chemistry Analytical Chemistry Biochemistry Instrumentation Electronics Or a related scientific or technical discipline

Experience

  • Minimum 3 years' hands-on experience servicing and supporting analytical laboratory instrumentation.
  • Experience working with several of the following technologies:AAS ICP-OES ICP-MS UV-Vis FTIR TOC GC GC-MS HPLC LC-MS Dissolution Systems
  • Demonstrated ability to support technical sales and customer-facing activities.
  • Valid driver's license and passport.

Preferred Experience

  • Previous experience combining field service engineering and sales support responsibilities.
  • Manufacturer product training or service certifications.
  • Experience with chromatography and laboratory data management systems.
  • Exposure to regulated laboratory environments including ISO 17025, GLP, and GMP.
  • French language proficiency would be advantageous due to regional customer interaction.

Technical Skills & Competencies

  • Strong understanding of analytical chemistry and laboratory instrumentation.
  • Expertise across spectroscopy, chromatography, mass spectrometry, dissolution testing, and TOC technologies.
  • Strong troubleshooting and fault-finding capabilities.
  • Knowledge of instrument software, laboratory data systems, networking, and PC configuration.
  • Strong customer engagement and relationship-building skills.
  • Commercial awareness with the ability to identify business opportunities.
  • Excellent technical report writing and presentation skills.
  • Proficiency in Microsoft Office and CRM/service management systems.

Personal Attributes

The successful candidate will demonstrate:

  • Strong analytical and problem-solving abilities.
  • Excellent organizational and time management skills.
  • Professionalism and integrity.
  • Customer-focused mindset.
  • Commercial awareness and business acumen.
  • Resilience and adaptability.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Strong communication and interpersonal skills.

Working Environment

  • Frequent travel across Mauritius and other African territories.
  • Work within laboratory and industrial environments, including pharmaceutical, food, environmental, academic, and government facilities.
  • Occasional work outside standard business hours when required to support customer needs.
  • Compliance with local safety, site access, and travel requirements.

Industry: Laboratory Instrumentation / Scientific Equipment Function: Field Service Engineering & Technical Sales Support Location: Mauritius Experience Level: Mid-Level Professional (3+ Years Experience)

Candidates who are immediately available or able to join within a short notice period will be strongly preferred.

#LI-DNP #LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IQVIA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IQVIA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IQVIA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.