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ABOUT IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.
We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
UK
Competitive + Bonus
At IRIS Software Group, we help organisations simplify critical business processes through software and services they can rely on. Our roots are in accounting software, and today we support more than 100,000 customers across 135 countries, including more than 50 of the Top 100 CPA firms in North America.
We’re looking for an experienced Senior Professional Services Consultant to join our North American Professional Services organisation and help customers get maximum value from IRIS Accountancy Solutions.
🧾 WHY THIS ROLE MATTERS
This is a senior, highly client-facing consulting role for someone who understands both accountancy practice operations and technology.
You’ll partner with customers operating in complex environments, helping them modernise processes, improve efficiency and make better use of their IRIS solutions. From understanding business challenges and designing practical solutions to supporting successful adoption, you’ll act as a trusted partner throughout the customer journey.
You’ll also bring a commercial mindset, balancing customer objectives with project scope, budget and delivery commitments.
Regular domestic and international travel to customer locations is required.
👥 ABOUT THE TEAM YOU’LL JOIN
You’ll be part of our North American Professional Services organisation, collaborating closely with colleagues across Professional Services, Product, Support, Sales and Customer Success.
As a senior member of the team, you’ll share your expertise and best practice, help develop less experienced consultants and contribute to improving our delivery methodologies, documentation and ways of working.
📊 WHAT YOU’LL BE DOING
- Lead customer discovery sessions and workshops, translating complex business requirements into practical solutions using IRIS Accountancy Solutions.
- Review customer processes and system usage to identify opportunities for greater efficiency, adoption and standardisation.
- Design and deliver solutions for complex implementation and consultancy requirements.
- Guide customers through changes to their systems and processes, helping them successfully adopt new ways of working.
- Own complex delivery challenges and collaborate with internal teams to keep projects moving.
- Manage delivery against agreed scope and remain aware of budgets, milestones and customer commitments.
- Identify scope changes and additional Professional Services opportunities, escalating appropriately.
- Bring product and consultancy expertise into pre-sales discussions and demonstrations where required.
- Promote standard functionality and best practice while minimising unnecessary customisation.
- Mentor consultants and new starters through coaching, practical guidance and knowledge sharing.
- Contribute to customer enablement, eLearning, best-practice guidance and issue-resolution documentation.
🔎 WHAT WE’RE LOOKING FOR
You’ll bring:
- Proven experience implementing cloud-based business software in Professional Services, consultancy or a similar customer-facing environment.
- Strong knowledge of accountancy practices and practice management processes, including operational and management reporting.
- Working knowledge of Microsoft T-SQL, including queries and stored procedures.
- Experience implementing practice management or comparable business software, including complex customer requirements.
- Strong requirements-gathering, process analysis, solution design and documentation skills.
- Excellent communication, presentation and stakeholder-management skills, with fluent written and spoken English.
- Experience running customer workshops, consultancy sessions and solution discussions.
- The ability to manage multiple customer priorities while delivering to agreed scope, deadlines and quality standards.
- Working knowledge of Microsoft T-SQL, including queries and stored procedures.
- A good understanding of APIs, integrations, cloud technology and relational databases.
- Degree-level education or equivalent relevant professional experience.
- Willingness to travel domestically and internationally.
Experience within an accounting/CPA firm, or an accounting qualification, would be particularly valuable, alongside exposure to Practice Management systems. Experience with SSRS, Power BI or comparable reporting tools, and with workflow, scheduling or resource-management processes, would also be advantageous.
🚀 WHY JOIN US?
This is an opportunity to combine consulting, accountancy and technology expertise in a role where you can tackle complex customer challenges and influence how Professional Services delivers for customers.
You’ll have scope to share your experience, coach colleagues, collaborate with teams across IRIS and help customers build more efficient and scalable ways of working.
📝 WHAT CAN YOU EXPECT FROM OUR APPLICATION PROCESS?
We like to keep things simple, transparent and fair:
1️⃣ Apply Online Upload your CV and tell us why this opportunity interests you and why you’d be a good fit.
2️⃣ Initial Conversation + Online Assessments You’ll complete two online assessments, unless you’ve completed them within the last 12 months, followed by an informal conversation with one of our Talent Acquisition Partners:
- CCAT – a 15-minute timed assessment.
- EPP – an untimed assessment you can complete at your own pace.
3️⃣ First-Stage Interview
4️⃣ Final-Stage Interview, if applicable [External J...t Template | Word] https://irissoftware-my.sharepoint.com/personal/stuart_anders_iris_co_uk/_layouts/15/Doc.aspx?sourcedoc=%7B82EF4176-8C38-4621-9A0B-99418DFE955B%7D&file=External%20Job%20Advert%20Template.docx&action=default&mobileredirect=true&DefaultItemOpen=1
Ready to bring your accountancy, technology and consulting expertise to complex customer challenges? Apply today and help our customers get even more from their IRIS solutions.
WHY YOU’LL LOVE WORKING HERE
- Impact: Your work will influence millions globally.
- Growth: Continuous learning and career development opportunities.
- Belonging: A culture that celebrates diversity and empowers every individual.
READY TO APPLY?
Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.
WHAT TO EXPECT FROM OUR HIRING PROCESS
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:
1. Application review — we assess your experience and potential
2. Initial call — a short conversation to learn about you and share more about the role
3. Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
4. Final interview — meet the team and explore how you'll make an IMPACT at IRIS
We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.
If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.
