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Open nowPosted 635 days ago

COSTA - ASSISTANT TOUR MANAGER

ismira398 open roles

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COSTA CRUISES, Worldwide, Remote
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Your applicationOpen nowCOSTA - ASSISTANT TOUR MANAGERismira · COSTA CRUISES, Worldwide, Remote
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This job: posted 635 days ago

The posting

ISMIRA Agency actively recruiting for positions ASSISTANT TOUR MANAGER for COSTA CRUISES!

The Assistant Tour Manager plays a key role in overseeing shore excursion operations. He/She will work closely with the Tour Manager to ensure top-notch excursion quality and guest satisfaction, all while adhering to company standards.

Conditions:

  • Free food and accommodation on board
  • First joining ticket is provided by company
  • Medical insurance provided during the work contract
  • Contract 6-8 months, followed by 2 months vacation
  • Activities for crew
  • Opportunity to save money and travel while working
  • Meet new friends from all over the world
  • Great chance to show yourself and build a career

Responsibilities:

  • You’ll oversee and boost sales, proposing innovative ideas to enhance revenue in line with company targets.
  • You’ll keep shore excursion selections updated and be well-versed in the products to ensure guest satisfaction and meet revenue goals.
  • You’ll manage guest queues, addressing any requests or inquiries promptly.
  • You’ll join guests on tours, promoting upcoming ports and excursions, and assist with translations as needed to provide excellent service and engage all guests.
  • You’ll handle accounts, complete reports, and organize tour tickets to support the Tour Manager.
  • You’ll assist the Tour Manager in overseeing personnel duties, ensuring team members understand their tasks and targets, and providing training and suggestions per company procedures.
  • You’ll oversee setting up all sales channels, including ITV, new totems, and interactive kiosks, ensuring they operate smoothly and efficiently.
  • You’ll assist the Tour Manager in handling complaints, aiming to deliver quick and effective solutions that enhance guest satisfaction.
  • You’ll supervise transfers, embarkation, and disembarkation processes, ensuring they are conducted safely and efficiently to assist guests

Requirements:

  • Minimum 19 years old
  • You hold a Secondary school Diploma or, preferable, a degree in tourism or languages
  • You have a proven track in Sales or Tour Operator
  • You have previous onboard experience in the same role (mandatory on the same position)
  • You bring experience in staff management and supervision
  • You master English and Italian language, and you speak fluently a third language among French, German, Spanish, Portuguese, Chinese
  • Tattoos are allowed (except offensive and facial)

Nationalities that we process: 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇷🇺

Last updated: January 6, 2025

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

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