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Open nowPosted 628 days ago

OCEANIA/REGENT - LEARNING AND DEVELOPMENT MANAGER

ismira398 open roles

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OCEANIA/REGENT CRUISES, Worldwide, Remote
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Your applicationOpen nowOCEANIA/REGENT - LEARNING AND DEVELOPMENT MANAGERismira · OCEANIA/REGENT CRUISES, Worldwide, Remote
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  5. 34.0%30 days
This job: posted 628 days ago

The posting

ISMIRA AGENCY is actively recruiting for position Learning & Development Manager onboard OCEANIA and REGENT Cruises

The Learning & Development Manager is responsible to facilitate service training for all ICS / SSSL departments onboard the vessel within the Oceania Cruises and Regent Seven Seas brands, coordinate new hire familiarization, perform administrative tasks related to learning and development and display a role model and professional behavior as ICS / SSSL ambassador. While the Learning & Development Manager focuses on the ICS / SSSL departments, he / she works in cooperation with the on board HR Manager for the benefit of the operation.

BENEFITS:

  • Free food & accommodation
  • Perfect chance to travel the world
  • Prestigious job on board premium class cruise company
  • Medical insurance, visa refunded on board
  • Earn recognition and career advancement opportunities

RESPONSIBILITIES:

  • Demonstrate passion and knowledge in all international service standards for food & beverage and housekeeping
  • Prepare and facilitate professional service training for all ICS / SSSL departments
  • Conduct customer service training job
  • Facilitate basic supervisor and management training
  • Coordinate and support new hire familiarization
  • Welcome back all returning crew, with information regarding departmental changes while crew were on vacation related to ICS / SSSL procedures.
  • Support Cross Training program
  • Administrate Learning Management System (LMS) for ICS / SSSL departments
  • Prepare training schedule for all ICS / SSSL departments for service and on the job trainings
  • Schedule mandatory departmental training as per Safety Management System (SMS)
  • Prepare attendance list for each training and track training attendance in LMS
  • Filter and communicate monthly report of training topics and attendance for all ICS / SSSL departments
  • Support Head of Departments with training needs analysis for their staff
  • Create individual training plans for new hires and crew members requiring development
  • Create and prepare hand-outs for training courses
  • Assist management to formulate Key Result Areas (KRA)
  • Assist managers with their Linkedin Learning membership and filter user reports on monthly basis (TBC)
  • Assist Corporate HR Manager in creating new training programs and material (classroom and computer based training)
  • Contribute in updating the Training & Development Manual in Apollo Solutions

REQUIREMENTS: ⠀

  • 3 years of experience as professional Trainer in the fields of luxury hotels and cruise line
  • Previous ship experience on the same position is mandatory
  • Great knowledge about F&B, Housekeeping and general service procedures
  • Familiar with basic shipboard operation
  • Fluent in written and spoken English
  • Ability to communicate effectively with senior management
  • Confident talking in front of an audience that include HODs and senior manager
  • Good administrative skills, organized with great time management
  • Experienced in coaching middle managers
  • Adherence to specific scheduled working hours, yet being flexible to operational requirements
  • Ability to interact professional in an international team
  • Minimum age is 21 years old.
  • No visible tattoo

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲

You can submit your Resume here by pushing APPLY TO POSITION button below

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Last updated: July 24, 2024

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