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Open nowPosted 279 days ago

TUI - 1ST RECEPTIONIST

ismira398 open roles

Where
TUI RIVER CRUISES, Worldwide, Remote
Work mode
Remote
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Your applicationOpen nowTUI - 1ST RECEPTIONISTismira · TUI RIVER CRUISES, Worldwide, Remote

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This job: posted 279 days ago

The posting

ISMIRA Agency actively recruiting for position 1ST RECEPTIONIST for TUI Cruises!

TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intimate and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.

1st Receptionist supervises the reception area, manages guest services, and performs financial & administrative duties like check-ins/check-outs, managing accounts, opening and closing each cruise together with Hotel Manager.

Conditions:

  • One of the most reputable brands in European river cruising
  • Seasonal work from spring to fall (8-10 months)
  • Days off & paid vacation during contract
  • Free food and shared accommodation on board
  • Competitive salary package
  • Medical insurance provided during contract
  • Beautiful European routes (you work and travel at the same time)
  • Modern, well-maintained river long ships
  • Multinational team and positive working environment

Duties and Responsibilities:

  • Manage daily front office operations efficiently, ensuring smooth guest service and team performance.
  • Conduct staff trainings, coordinate schedules, and supervise front desk personnel.
  • Assist the Hotel Manager when required.
  • Prepare and submit port reports for arrivals and departures.
  • Oversee the onboard boutique, ensuring proper management and standards.
  • Monitor and control daily account closings handled by the night auditor.
  • Support cruise preparations and cruise closings, including invoice checks, credit card settlements.
  • Prepare staff duty schedules in compliance with legal requirements.
  • Ensure the front office team is familiar with all docking locations and shore excursions.
  • Conduct monthly inventories and manage stock control.
  • Handle guest complaints professionally.
  • Distribute relevant information within the team and to other departments.
  • Manage onboarding and documentation for new crew members.
  • Evaluate front desk staff performance with the assistance of the Hotel Manager.
  • Prevent unauthorized access to the vessel.
  • Maintain and update AGE control panels and the safety book.
  • Update safety roles and in-port manning lists.

Requirements:

  • Age 18+ from EU and also all nationalities we work with
  • Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
  • Ship experience preferred
  • No visible tattoos that can not be covered by uniform.
  • For non-EU candidates, a German Visa D will be required.
  • Safety certificates and US Visa are NOT needed.
  • Advanced level of English - spoken and written. No additional languages needed.
  • Experience in bookkeeping, accounting, ordering, and inventory control.
  • Able to remain calm and effective under pressure.
  • Comfortable working in multicultural environments.
  • Highly organized, disciplined, and dependable.
  • Strong problem-solving and complaint management skills.
  • Very good computer knowledge, especially in MS office.

Nationalities that we process: EU and non-EU from 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪

Last updated: December 29, 2025

You can submit your Resume here by pushing APPLY TO POSITION button below

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

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