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Open nowPosted 673 days ago

VV - HELP DESK ASSOCIATE (RECEPTION)

ismira398 open roles

Where
VIRGIN VOYAGES, Worldwide, Remote
Work mode
Remote
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Your applicationOpen nowVV - HELP DESK ASSOCIATE (RECEPTION)ismira · VIRGIN VOYAGES, Worldwide, Remote

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  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 673 days ago

The posting

AHOY, DEAR CANDIDATES!

ISMIRA Agency actively recruiting for position Help Desk Associate for Virgin Voyages!

WORK CONDITIONS:

  • Work on board brand new company vessels
  • Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
  • Contract length - 4-6 months for most positions, for entry positions - 7 months
  • Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
  • The employer is going to provide or reimburse expenses for the following: - STCW certification - Joining tickets - Pre-Employment Medical Examination (PEME) - Necessary Visas - Joining expenses, such as transfers, hotel accommodations, subsistence

What You’ll be Up to:

  • Provides a positive impression to every Sailor and aims to recognize everyone by name
  • Maintains positive Sailor relations at all times
  • Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
  • Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director
  • Assists in carrying out administration for the vessel’s Customs and Immigration clearances along with ship’s documentation when entering / leaving port
  • Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities
  • Carries out cash transactions required by Sailors
  • Responsible for balancing of their cash fund daily
  • Receive and inventory lost and found items and maintain a log of all found items and report lost items
  • Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times
  • Prepares and updates berthing lists, gift orders, special notes, and guest lists
  • Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.

Superpowers Required:

  • Minimum 2 years recent experience in the same role onboard a Premium Cruise ship or 4/5 star hotel/resort.
  • Passionate about people and able to handle sailor complaints with a smile!
  • All certificates as required by the STCW code for this position.
  • Strong written & verbal English skills

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲

Last updated: August 30, 2023

You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT(without gaps)

In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

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