Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 days ago

Head of Professional Services: EMEA

isometrix1 open role

Where
Fourways, South Africa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Professional Services: EMEAisometrix · Fourways, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on isometrix's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 15 days ago

The posting

IsoMetrix, is a leading integrated risk and compliance management software company with offices in the USA, Canada, Australia, United Kingdom, Chile and South Africa. We provide state-of-the-art solutions for EHS, ESG, and Sustainability Risk and Compliance management.

Backed by the leading private equity firm Carlyle, an investment firm with $300bn+ of assets under management, IsoMetrix run a SaaS-oriented business model, and have been providing positive change to organizations via our Safety and Sustainability software solutions and services for over 25 years.

We are seeking a dynamic and experienced Head of Professional Services, EMEA to lead our regional Professional Services Department and drive exceptional customer outcomes across a diverse portfolio of enterprise software implementations.

Main purpose of Job:

This role carries responsibility for the overall performance of the EMEA Professional Services business, including customer success, financial performance, delivery excellence, and organizational capability. Leading a team of Project Managers, Implementation Consultants, Business Analysts, And Technical Experts, you will play a critical role in ensuring customers realize measurable value from their investment while supporting the continued growth and scalability of the business.

The successful candidate will be equally comfortable engaging with C-level customers, managing complex delivery portfolios, developing high-performing teams, and partnering with executive leadership to drive strategic objectives.

Primary responsibilities:

Customer Leadership

You will be the senior leader responsible for the customer implementation experience across the EMEA region.

Key outcomes include:

  • Driving adoption of AI-enabled tools across the delivery lifecycle — including AI-assisted solution configuration, automated documentation and status reporting, and AI-supported testing/QA.
  • Building trusted relationships with executive stakeholders and strategic customers.
  • Leveraging AI-powered insights (e.g. customer health scoring, usage analytics, churn/expansion signals) to proactively identify at-risk engagements and expansion opportunities.
  • Providing executive oversight for high-profile projects, risks, escalations, and delivery challenges.
  • Partnering closely with Business Development, Strategic Accounts, Product, Support, and Third-Party Partner teams to create a seamless customer journey.
  • Establishing a culture where user adoption and service excellence are at the core of every engagement.
  • Partnering with Customer Success and Strategic Accounts to maximise customer adoption, retention, maturity, long-term value realisation, and expansion opportunities.
  • Developing customer advocacy opportunities, including customer success stories, reference accounts, case studies, and advocacy programmes that demonstrate measurable value delivered.

Financial Performance

You will be accountable for the commercial success and operational efficiency of the Professional Services business within the region.

Key outcomes include:

  • Reduce non-billable admin time per consultant (status reporting, documentation, note-taking) as a % of total hours by leveraging AI tooling.
  • Delivering services revenue, profitability, and margin objectives.
  • Optimizing resource utilization, workforce planning, and delivery capacity.
  • Managing departmental budgets, forecasts, and operational plans.
  • Ensuring projects are delivered efficiently and profitably while maintaining quality standards.
  • Driving operational excellence through effective governance, reporting, and performance management.
  • Identifying opportunities to improve productivity, scalability, and business performance
  • Building scalable delivery models through standardised implementation methodologies, repeatable implementation frameworks, and practices that enable faster customer onboarding and time to value.
  • Using operational and customer data to inform forecasting, capacity planning, delivery performance, customer outcomes, and strategic decision making.

EHS Thought Leadership

You will serve as the Senior EHS subject matter leader within the Professional Services department, ensuring that customer engagements are guided by industry best practices, regulatory awareness, and deep domain expertise.

Key outcomes include:

  • Ensuring implementation teams understand customer business processes and can translate complex EHS requirements into successful solution outcomes.
  • Building AI fluency across the Professional Services team — including safe, effective use of AI copilots/assistants in day-to-day delivery work — as a core competency, not an optional add-on
  • Supporting strategic customer engagements by bringing credibility and expertise to executive discussions, workshops, and solution design activities.
  • Building and strengthening EHS domain expertise across the Professional Services organization through coaching, mentoring, and knowledge-sharing initiatives.
  • Partnering with Product, Customer Success, Sales, and Product Marketing teams to ensure customer needs and industry requirements are reflected in the company's products and services.
  • Acting as a strategic voice of the customer by influencing product roadmap priorities based on implementation experience, customer feedback, and emerging industry requirements.
  • Supporting major customer programs and escalations where deep industry knowledge and executive-level engagement are required.

Experience & Qualifications

  • Bachelor’s degree in Business, Information Technology, Engineering, or a related field.
  • Minimum 10 years of leadership experience within Professional Services, Consulting, Enterprise Software, SaaS, or Technology Services.
  • Proven track record leading geographically distributed teams and managing large-scale customer implementations.
  • Strong financial and commercial management experience, including budgeting, forecasting, resource planning, and profitability management.
  • Experience driving organizational change, operational transformation, and business growth.
  • Experience evaluating, adopting, or scaling AI-enabled delivery, analytics, or automation tools within a professional services or delivery organization.
  • Demonstrated experience establishing scalable delivery models, standardised implementation methodologies, and data-driven operating practices within a professional services environment.
  • Experience within SaaS, ESG, EHS, GRC, Risk Management, or enterprise software environments will be advantageous.

The IsoMetrix DNA encompasses the following core values and behaviours:

  • Own It!
  • Do the right thing
  • Embrace Ideas
  • Win together
  • Think Beyond
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against isometrix's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on isometrix's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    isometrix's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.