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Open nowFirst seen 4 days ago

Assistant Manager - CRM

iTalent Company99 open roles

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Your applicationOpen nowAssistant Manager - CRMiTalent Company

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on iTalent Company's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Our Client

A world leading telecom. They are now looking for an Assistant BA Manager to lead a team of 3 and responsible for enhancement & UAT of internal CS systems(IVR & CRM). Candidate with hands-on BA or project management experience is a must. Experience in CRM or call centre systems will be a plus. Attractive salary package will be offered to the right candidate.

Your role

  • Responsible for CS systems to ensure CS operation staff can have updated and accurate information by enhancement/ modification
  • Lead small team for CS system operation
  • Introduce new technology to CS department according to market trend
  • Work closely with IT colleagues/ external vendor to ensure system meet with requirement
  • Maintain close relationship with key stakeholder to ensure a good understanding of business drivers and priorities
  • Develop training documentation and delivers end user training to enable the effective use of CS system

Requirements

  • Degree holder in Statistics, Information Technology, Business Analysis related disciplines or equivalent
  • At least 5 years relevant experience in Business Analyst (System related) or mobile telecom industry with supervisory experience is preferable
  • Passion on building new system/application and continuously optimize it based on observation, study system usage and user's need. Well organized, with analytical mind and work independently. Detail-oriented and eager to work with complex business workflows
  • Knowledge and use of Excel, PowerPoint, Cognos, BI tools

Click "Apply Now" to apply for this position or call us at +852 2762 4829 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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