The posting
Key purpose:
This position assists the Food and Beverage Manager, in leading the Food and Beverage operation, by establishing and implementing its strategic mission in a world class operation. The position is responsible for supervising the overall success of the day-to-day operation, providing an environment for team members to thrive and excel in through development of products and ideas to enhance guests' satisfaction.
Duties and responsibilities:
- Assisting the Food and Beverage Manager in the business planning and development, reporting and procedures, ensuring all activities are conducted in accordance with approved Standard Operating Procedures.
- Responsible for the day-to-day operation of the venue. Coordinating and participating in service and production with the kitchen, stewarding and bars to achieve a consistently high standard of service and product thus ensuring guests satisfaction.
- Assisting the recruitment of staff in conjunction with the Food and Beverage Manager and the recruitment department.
- Monitor and manage inventory levels across the department and locations ensuring all equipment required is serviced and maintained and ready for service.
- Appraise, encourage, coach and counsel staff utilizing a performance review system, ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.
- Participate in all training programs as requested by management.
- Facilitate internal training programs for frontline staff.
- Manage the FOH team to ensure a high standard of food and beverage service for guests across different locations.
- Facilitate and execute any special request that are required from the guests.
- Responsible for ensuring all front areas to be in pristine condition and readily available for the guests.
- Responsible for ensuring a constant availing butler service, performing all owner duties with the sense of priority and dedication, serving in a calm, discrete and courteous manner, respecting timing standards.
- Understands different service types and can actively execute and train staff of different service types.
- Takes notes of all the information, updates and instruction and documenting appropriately.
- Create a safe, comfortable, and friendly working environment to enable the team to deliver an outstanding overall level of service.
- Maintain effective communication with all Food & Beverage related departments, ensuring the guests requests and preferences are anticipated and handled effectively as well as ensuring that the F&B team on duty are fully conversant with the days operations and responsibilities and tasks.
- Ensure that impeccable grooming standards are maintained by the team, whilst personally presenting a professional image.
- Understands and strictly adheres to the Rules & Regulations of the Company and the policy on Fire, Hygiene, Health and Safety.
- Works closely with other dpeartments keeping an open line of clear concise communication.
- Carries out any other reasonable duties and responsibilities as assigned out of the list.
Qualifications and experience:
- The position is preferred for females
- Diploma/Degree in Hotel Management or related field
- Previous experience in a Food & Beverage/Restaurant operations leadership role
- Passion for leadership and teamwork
- Eye for detail to achieve operational excellence
- Excellent guest service skills
Language Requirements:
Candidate must speak one of the following native languages as well as be fluent in the English Language:
- Arabic
- German
- French
- Dutch
- Italian
- Dutch
- Spanish
- Romansh
- Portuguese
- Swedish
- Finnish
- Norwegian
- Indonesian
- Filipino
- Mandarin Chinese or Malay or Tamil
