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Open nowFirst seen 5 days ago

Customer Services Team Leader

Ithemba Recruitment- Sourcing Top Talent650 open roles

Where
Pinetown, KZN, South Africa
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Your applicationOpen nowCustomer Services Team LeaderIthemba Recruitment- Sourcing Top Talent · Pinetown, KZN, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ithemba Recruitment- Sourcing Top Talent's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Key purpose:

To manage supervise planners, internal sales coordinators and cash sales personnel.

Duties and experience:

  • Issue weekly production schedules for production requirements.
  • Plans are up to date and always showing an accurate reflection of what is running.
  • Plan reflects all job delays.
  • Planning information prepared for review against actual production submitted by plants.
  • Sending communication, when required, on priorities that should be loaded onto trucks if requested by relevant sales manager
  • Ensuring that adequate buffer levels are always in place.
  • Secure the necessary moulds before scheduling the new production run for the plants.
  • Placing orders with external & internal suppliers and following up the execution of the order.
  • Coordinating internal movement of stock
  • All codes to be linked.
  • Manage buy ins and pricing regarding satellites
  • Enough buffer levels as per the planning system and history of sales.
  • All plans are signed off and sent out timeously each week
  • Customer orders captured correctly, and deliveries scheduled efficiently, back order up to date
  • Receive sample requests from salespeople, delegate to the relevant planner and sample is sent by planner
  • Weekly meetings with Supply Chain Executive
  • Done on the first week of month
  • Slow moving / Dead stock Report
  • Weekly report detailing stock movement
  • Monthly meeting to discuss action taken
  • Codes loaded correctly
  • Old codes removed

Qualifications and experience:

  • Minimum of 3 years customer service experience
  • Computer Literate
  • SAP experience
  • Advanced excel
  • Strong administration skills with analytical ability
  • Logical, systematic and organised approach
  • Excellent interpersonal skills
  • Assertive, enthusiastic and motivated
  • Highly accurate and pays attention to detail
  • Honest and reliable
  • Flexible
  • Team player
  • High work standards and passionate about excellent service and quality
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