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Open nowFirst seen 5 days ago

Head of Sales and Customer Service

Ithemba Recruitment- Sourcing Top Talent650 open roles

Where
Boksburg, GP, South Africa
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Your applicationOpen nowHead of Sales and Customer ServiceIthemba Recruitment- Sourcing Top Talent · Boksburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ithemba Recruitment- Sourcing Top Talent's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Key purpose:

The purpose of the Salesa and Servicing Head is to achieve the growth imperatives of the business aligned to the business unit strategy.

Duties and responsibilities:

  • Contribute and take ownership of the development of the divisional strategy with particular focus on the market requirements, and sales and servicing elements of the strategy
  • Lead sales and servicing business operations to ensure that retention and new business targets are met
  • Contribute to the development of appropriate pricing strategies through market intelligence and client profitability analysis
  • Continuously evaluate market demand and contribute to ensuring service offerings are evolved to meet demand in a profitable manner
  • Ensure that the sales and servicing divisional structure is developed, resourced, and optimised to execute against the strategy and divisional requirements in collaboration with Sales and Marketing Executive
  • Build sales and servicing team capabilities to understand market demands and to make recommendations to evolve service offering to meet demand
  • Participate as a member of the Sales and Servicing Leadership team and contribute to the development of Sales and Servicing group strategy, methodologies, technologies, practices, policies, and processes
  • Contribute to, and execute appropriate marketing initiatives within division
  • Ensure active engagement and direct support with new and current clients by sales and servicing teams
  • Provide key insights to support the company's business review process and take corrective actions to ensure the successful achievement of targets
  • Ensure active communications within sales and servicing teams and drive a high performing, service orientated and collaborative culture in division, between divisions, and support functions
  • Develop a highly skilled and engaged workforce within the functional area through the effective selection, onboarding, development, and management of talent
  • Drive continuous improvement within area of accountability whilst ensuring compliance to applicable statutory and regulatory requirements such as IMS, Pharma etc.

Qualifications and experience:

  • Bachelors Degree at NQF level 7 or equivalent in commerce or similar field (essential)
  • 10 -12 years of experience of which 5 years is at a senior management level within sales and servicing environment (essential)
  • Honours level in commerce or similar (desirable)
  • Broad experience in SA logistics market
  • Road freight and logistics specific industry knowledge
  • Consumer behaviour methodologies and frameworks
  • Knowledge of global best practice in supply chain
  • Sales & servicing methodologies, frameworks and best practices
  • Pricing methodologies and strategies
  • Financial reporting and analysis
  • Digitalisation and digitisation knowledge
  • Client retention strategies
  • Change management methodologies
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