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Open nowFirst seen 4 days ago

Resource Planning Manager

Ithemba Recruitment- Sourcing Top Talent650 open roles

Where
Mount Edgecombe, KZN, South Africa
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Your applicationOpen nowResource Planning ManagerIthemba Recruitment- Sourcing Top Talent · Mount Edgecombe, KZN, South Africa

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ithemba Recruitment- Sourcing Top Talent's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Key purpose:

To manage a team of planners to deliver the planning and real time cycle for operational accounts, delivering cost effective resource models that ensure financial as well as operational performance.

Duties and responsibilities:

  • Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers
  • Design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and productivity targets.
  • Attend daily/weekly calls to present and discuss current resourcing position with both clients and internal stakeholders
  • Providing required management information to allow business areas to manage holidays effectively
  • Forecasting processes and methodology to match the client business model
  • Liaising with operational and support teams to ensure effective account sizing
  • Accurately documenting issues and results producing daily, weekly and monthly commentary on the performance of accounts
  • Auditing current practice and bench marking against industry standards
  • Supporting and developing the skills of the Resource Planning Team
  • Provide resource sizing models to Kuras Bid Team to support RFP process
  • Support operations through quarterly and annualised budget process

Qualifications and experience:

  • Proven experience in a Planning/Service Delivery environment
  • Mathematics to Higher grade or above
  • English to Higher grade or above
  • Professional qualification in Resource Planning
  • Experience of working in a Planning/Service Delivery Team, ideally within an outsourced contact centre environment
  • Well versed in the provision and design of commercially aware resource models
  • Experience with workforce management system IEX Totalview experience preferred but not essential
  • Ability to develop resourcing strategies used to deliver client requirements
  • Highly developed stakeholder management skills
  • Ability to challenge and question trends to address issues and identify opportunities for financial growth
  • A high level of accuracy and attention to detail
  • Strong analytical, communication, management, and organisational skills
  • Highly Advanced Excel skills
  • Awareness of commercial models employed within the accounts and the impacts of their teams decisions on financial performance.
  • Knowledge of Avaya, IEX Totalview, Genesys, CC Pulse

Managerial and financial responsibilities:

  • Awareness of the commercial models employed within the business so that the work delivered compliments the financial delivery of the campaigns
  • Provide recommendations and solutions to improve efficiency within the team
  • At least 3 years minimum experience in managing a team
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