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Open nowFirst seen 3 days ago

Universal Banker

Ithemba Recruitment- Sourcing Top Talent650 open roles

Where
Bloemfontein, FS, South Africa
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Your applicationOpen nowUniversal BankerIthemba Recruitment- Sourcing Top Talent · Bloemfontein, FS, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ithemba Recruitment- Sourcing Top Talent's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Qualifications and Skills:

  • Relevant FAIS Qualification
  • 1 - 2 years experience in Personal and Business Banking.
  • Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Duties and Responsibilities:

  • Engages with customers in order to understand what matters to the customer and deliver against those demands.
  • Drives customer service excellence in order to add value and contribute to the overall profitability of the branch.
  • Uses data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand.
  • Validates the customer’s regulatory status (e.g., KYC, POPI, etc.).
  • Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons.
  • Deals with customer enquiries, ranging from product questions, customer account activities, RCPs, Credit Cards and Overdrafts.
  • Links de-links accounts to Cards according to laid down procedures.
  • Orders replacement credit / debit cards from Card Division upon customer request.
  • Attends to limit increases or decreases of Master Card limits, as per customer demand.
  • Processes fixed savings account transactions.
  • Processes stop payments, stop orders and standing instructions for customers, issues provisional statements, balance and other simple enquiries (FuneralPlan / Standing Order and Stop Payment).
  • Amends EAP beneficiaries.
  • Processes value and non-value transactions.
  • Processes transactional limits on ATM / credit cards.
  • Ensures that all new service requests (queries and complaints) are logged correctly.
  • Ensures that service requests in personal work list are actioned within agreed timelines.
  • Educates customers on self-service / IVR functionality (e.g., PIN over IVR).
  • Issues cheque books, cards and Personal Identification Number (PIN) codes.
  • Attends to requests and provides Collect statements to customers.
  • Issues deposit books to customers.
  • Issues unpaid cheques for collection when customers call to collect.
  • Discloses to customers that he/she is acting under supervision along with other relevant FAIS disclosures and ensures business processes are followed to ensure the customer receives this in writing.
  • Opens new accounts (including on-boarding), transfers, amends and closes accounts according to laid down procedures (e.g., confirmation of employment, completes AML mandatory fields, etc.).
  • Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
  • Gathers and completes accurate data for the opening of loan accounts (e.g., secured and unsecured) and granting of facilities.
  • Refers matters outside scoring criteria, with the appropriate information, to the Credit Evaluation Manager for further investigation.
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