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Open nowPosted 24 days ago

L2 Workplace Engineer – Device Management (Houston, TX · On-site)

itmates9 open roles

Where
Houston, TX
Work mode
On site
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Your applicationOpen nowL2 Workplace Engineer – Device Management (Houston, TX · On-site)itmates · Houston, TX

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Share of postings closed within
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  2. 4.5%3 days
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  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 24 days ago

The posting

Location: Houston, TX, onsite · Schedule: business hours · Engagement: project-based hourly contract · Work authorization: must be authorized to work in the US without sponsorship

Our client in Houston needs an L2 Workplace Engineer to run device management for Windows users during a device refresh project: imaging, provisioning, hardware break/fix and replacement.

What you will do

  • Image and provision Windows laptops and desktops using SCCM, MDT or Intune/Autopilot
  • Execute the device refresh: staging, data migration, user handover and retrieval of old equipment
  • Diagnose and repair hardware faults (Dell, HP, Lenovo), coordinating warranty parts with vendors
  • Resolve L2 tickets escalated from the service desk within SLA
  • Keep asset inventory and ticket records accurate in the ITSM tool
  • Provide deskside support for peripherals, docking stations, printers and conference rooms

What you bring

  • 3+ years in desktop support or workplace engineering at L2 level
  • Hands-on imaging and deployment experience with SCCM, MDT or Intune
  • Strong Windows 10/11 troubleshooting and Active Directory basics (accounts, groups, GPO)
  • Hardware break/fix experience on enterprise laptops and desktops
  • Clear communication with end users and ability to lift up to 50 lb

Nice to have

  • CompTIA A+, Microsoft MD-102 or ITIL Foundation
  • ServiceNow experience
  • Previous large refresh or migration projects (500+ devices)
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