The posting
About ITP Media Group & ITP Live
ITP Media Group reaches audiences across the Middle East and beyond through its leading websites, social media platforms, events, conferences, award ceremonies, magazines, books and specialist businesses.
ITP Live is ITP Media Group’s influencer marketing and talent agency, working with leading regional and global content creators and partnering with brands to deliver strategic, creative and effective influencer marketing campaigns. The original role is positioned around executing campaigns and partnerships for regional and international brands while ensuring a high standard of client satisfaction.
We are looking for a Client Servicing Manager to join our team.
Role Overview
The Client Servicing Manager is responsible for the end-to-end execution and delivery of influencer marketing campaigns across ITP Live’s portfolio of regional and international clients.
Acting as the central point of contact between the client, creators and internal teams, the Client Servicing Manager takes ownership of campaigns from the point of confirmation through to completion and reporting, ensuring every element is delivered accurately, efficiently and to the highest standard.
The role requires strong project management, client servicing and influencer marketing expertise. You will be responsible for translating client briefs into clear execution plans, managing creators and deliverables, overseeing content development and approvals, maintaining timelines and budgets, resolving issues, coordinating all campaign requirements and keeping clients informed throughout the process.
Beyond simply coordinating deliverables, the Client Servicing Manager is accountable for the overall quality of campaign execution and the client experience throughout delivery. You will need to anticipate challenges, manage multiple stakeholders and campaigns simultaneously, provide solutions quickly and ensure that the final output meets both the client brief and ITP Live’s standards.
From influencer content and product seeding to events, shoots and larger integrated activations, you will oversee a diverse range of campaign formats and ensure seamless execution from start to finish. This expands on the original JD's focus on timelines, product delivery, content direction, budget, quality and client satisfaction.
Key Responsibilities
Campaign Management & Execution
- Take ownership of influencer campaigns from confirmation and handover through to final delivery, reporting and campaign closure.
- Review client briefs and ensure all campaign requirements, objectives, deliverables, timelines and expectations are clearly understood before execution begins.
- Develop and maintain detailed campaign timelines, trackers and execution plans across all assigned projects.
- Ensure all campaign deliverables are completed on time, within scope, within budget and to the required quality.
- Coordinate all elements required for successful campaign delivery, including content creation, product seeding, events, shoots, creator attendance and other campaign requirements.
- Manage multiple campaigns and projects simultaneously, effectively prioritising workloads and ensuring nothing is missed.
- Maintain clear visibility on campaign progress at all times and proactively flag any risks, delays or issues that could impact delivery.
- Ensure campaigns are executed in line with agreed contracts, deliverables and client requirements.
Client Servicing & Communication
- Act as the main day-to-day point of contact for clients throughout campaign execution.
- Build professional and trusted working relationships with clients through strong communication, responsiveness and consistent delivery.
- Manage client expectations throughout the campaign lifecycle and ensure clients are regularly updated on progress, timelines and any relevant developments.
- Lead campaign kick-offs, status calls and execution-related client meetings as required.
- Translate client feedback clearly and accurately to creators and internal teams.
- Ensure client requests and feedback are actioned promptly while protecting agreed campaign scope, timelines and deliverables.
- Handle challenges or difficult conversations professionally and provide clear, practical solutions.
- Maintain a consistently high standard of client servicing across all assigned campaigns.
Creator & Talent Coordination
- Work closely with ITP Live's Talent team and creators to ensure all campaign requirements and deliverables are clearly communicated.
- Ensure creators are fully briefed on the campaign objectives, content requirements, mandatory messaging, timelines and posting requirements.
- Coordinate creator deliverables throughout the campaign and maintain visibility on the status of each creator.
- Manage creator communication relating to content, deadlines, approvals, posting schedules, campaign logistics and client feedback.
- Ensure creators deliver against the agreed scope and immediately flag any potential issues that could impact the campaign.
- Maintain professional communication with creators and their management teams throughout execution.
- Coordinate creator requirements for events, shoots, activations and other on-ground campaign elements where applicable.
Content Management & Approvals
- Oversee the content development and approval process from initial submission through to final client approval and posting.
- Review creator content before sharing with the client to ensure it aligns with the approved brief, agreed deliverables and mandatory campaign requirements.
- Consolidate and communicate client feedback clearly and constructively to creators.
- Manage rounds of amendments efficiently and ensure revised content is returned within the required timelines.
- Ensure captions, tags, hashtags, links, brand mentions, disclosures and other mandatory requirements are correct before content goes live.
- Maintain oversight of posting schedules and confirm that approved content is published correctly and within the agreed timeframe.
- Ensure content quality remains consistent with both client expectations and ITP Live standards.
Timeline, Scope & Budget Management
- Maintain detailed oversight of campaign timelines and ensure all internal and external stakeholders are aligned on deadlines.
- Monitor campaign scope and deliverables throughout execution to ensure work remains within the agreed parameters.
- Flag additional client requests or scope changes internally before committing to work outside the agreed scope.
- Maintain visibility on campaign budgets, creator fees and other approved costs relevant to execution.
- Work closely with internal Commercial, Talent and Finance teams where changes to scope, costs or deliverables require further alignment.
- Ensure all required campaign documentation is complete and accurately maintained.
Problem Solving & Quality Control
- Take ownership of execution-related challenges and work quickly to identify practical solutions.
- Anticipate potential issues before they affect campaign delivery and proactively put solutions in place.
- Manage last-minute changes, creator issues, content delays, event requirements and other unforeseen challenges calmly and efficiently.
- Escalate significant risks appropriately while remaining responsible for driving the issue towards resolution.
- Conduct final quality checks across deliverables and ensure all campaign commitments have been fulfilled.
- Maintain a high level of attention to detail across every stage of execution.
Events, Shoots & Activations
- Manage the influencer and creator requirements for events, shoots, launches and on-ground activations.
- Coordinate attendance, timings, logistics, briefing requirements and deliverables with creators and relevant internal teams.
- Be present on-ground where required to oversee creator participation and ensure smooth execution.
- Liaise with clients, creators, production teams, venues and other stakeholders as necessary.
- Ensure all content and attendance requirements associated with the activation are delivered as agreed.
Reporting & Campaign Closure
- Ensure all required campaign insights and performance data are collected from creators following campaign completion.
- Work with the relevant internal teams to ensure campaign reports are accurate, complete and delivered within agreed timelines.
- Review campaign performance and identify relevant execution learnings and recommendations.
- Present campaign results to clients where required and confidently respond to questions relating to delivery and performance.
- Ensure all outstanding deliverables, insights, documentation and campaign requirements are completed before formally closing a campaign.
- Conduct internal campaign wrap-ups where necessary to capture learnings that can improve future execution.
Requirements
- Proven experience in client servicing, campaign management, influencer marketing, social media or a related role.
- Previous experience managing influencer marketing campaigns from brief through execution and reporting.
- Strong client-facing experience with excellent communication and stakeholder management skills.
- Strong understanding of influencer marketing and the wider digital and social media landscape.
- Expert knowledge of TikTok, Instagram, YouTube, Snapchat and other relevant social media platforms, as required in the existing role.
- Strong understanding of creator content and the ability to assess whether content meets a client brief and campaign requirements.
- Excellent project management, organisational and planning skills with the ability to manage multiple campaigns simultaneously.
- Strong attention to detail and the ability to work effectively in a fast-paced environment with changing priorities.
- Solution-driven mindset with strong problem-solving and decision-making abilities.
- Excellent written and verbal communication skills.
- Experience working with contracts, campaign scopes and agreed influencer deliverables.
- Experience with campaign analytics, insights and reporting.
- Comfortable communicating with clients, senior stakeholders and high-profile creators.
- Ability to remain calm and solutions-focused when managing tight deadlines, last-minute changes or execution challenges.
- Fluent in Arabic and English, written and spoken.
- Degree in marketing, advertising, communications or a related field preferred.
