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Open nowFirst seen 2 days ago

FSO Engineer / Desktop Support Engineer (Band 2)

Itproposal159 open roles

Where
Tilburg, North Brabant, Netherlands
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Your applicationOpen nowFSO Engineer / Desktop Support Engineer (Band 2)Itproposal · Tilburg, North Brabant, Netherlands

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Job Description – FSO Engineer / Desktop Support Engineer (Band 2)

Position

FSO Engineer / Desktop Support Engineer (Band 2)

Location

Tilburg

Start Date

1 July 2026

Employment Type

Onsite Support Role

Role Overview

We are seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The ideal candidate must have a minimum of 2 years' onsite desktop support experience and basic networking knowledge.

The engineer will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents through a ticketing system, and ensure high levels of customer support and operational consistency.

Candidates must be able to communicate effectively in both English and Dutch/local language.

Key Responsibilities

  • Provide first and second-line technical support for end users.
  • Troubleshoot and resolve hardware, software, printer, and application issues.
  • Provide onsite and remote desktop support services.
  • Log, track, update, and resolve incidents within the ticketing system.
  • Support Windows operating systems and Microsoft Office applications.
  • Install, configure, upgrade, and troubleshoot desktops, laptops, and peripherals.
  • Perform break-fix support and preventative maintenance activities.
  • Support network connectivity troubleshooting and basic networking issues.
  • Work with third-party vendors to resolve complex technical problems.
  • Support mobile devices including iOS and Android.
  • Provide support for Apple/Mac users where required.
  • Escalate unresolved issues appropriately to supervisors or higher support teams.
  • Maintain SLA compliance and provide timely status updates to users.
  • Support IT-related projects and after-hours activities when required.

Technical Skills & Experience

Required Experience

  • Minimum 2+ years of onsite desktop support experience.
  • Experience using ITSM/ticketing tools.
  • Experience supporting enterprise users in a corporate environment.
  • Basic networking knowledge and troubleshooting experience.

Required Technical Skills

  • Windows 7, Windows 8.1, Windows 10 support
  • Microsoft Office 365
  • Active Directory and Group Policies (GPO)
  • Desktop/laptop hardware troubleshooting
  • Printer support and troubleshooting
  • Cisco Jabber support
  • Mobile Device Management (iOS & Android)
  • Enterprise antivirus and encryption solutions
  • Basic Mac OS support
  • Network connectivity troubleshooting

Certifications (Preferred)

  • CompTIA A+
  • Microsoft Certified Professional (MCP) or equivalent

Education

  • Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

Soft Skills

  • Strong analytical and troubleshooting abilities
  • Excellent communication and customer service skills
  • Ability to multitask and prioritize effectively
  • Strong documentation and reporting skills
  • Team-oriented with the ability to work independently
  • Flexible and adaptable in fast-paced environments
  • Willingness to work after-hours or weekends when required

Language Requirements

  • English (Required)
  • Dutch / Local language (Required)

Additional Information

  • Dedicated onsite support role
  • Networking experience is advantageous
  • Immediate availability or short notice preferred
  • Candidate must be eligible to work in the Netherlands
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