Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

HES Technician – Dell ISG Storage Field Services

Itproposal159 open roles

Where
Copenhagen, Capital Region of Denmark, Denmark
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHES Technician – Dell ISG Storage Field ServicesItproposal · Copenhagen, Capital Region of Denmark, Denmark

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Itproposal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Role Overview

The HES Technician will provide onsite corrective maintenance and field support services for Dell ISG Storage products across customer environments. The role requires a technically capable, customer-focused engineer who can work safely, professionally and independently while following Dell processes, Work Order instructions, escalation paths, security requirements and service level commitments.

The technician will be responsible for attending customer sites, completing break/fix activities, handling parts correctly, updating service systems accurately, maintaining customer communication and ensuring that all work is completed in line with Dell quality, safety, security and operational standards.

Products Covered

The HES Technician will support Dell ISG Storage product families including, but not limited to:

  • ATMOS, Avamar, Azure Stack HCI / Hub, Celerra, Centera and Connectrix
  • Data Domain, Data Lakehouse, Disk Library, Elastic Cloud Storage and ObjectScale
  • PowerFlex / VxRack, PowerProtect, PowerScale / Isilon and PowerStore
  • RecoverPoint, Secure Connect Gateway, Unity, Vblock, VMAX / PowerMax / Symmetrix
  • VNX / VNXe, VPLEX, VxRail and XtremIO

Key Responsibilities

Customer and Service Delivery

  • Represent the organisation professionally when working with Dell, Dell customers, technical support teams, logistics teams and customer site contacts.
  • Contact customers within required service timelines, confirm customer availability and agree access arrangements before attending site.
  • Set clear expectations for service delivery, parts arrival, engineer attendance, repair progress and next steps.
  • Attend customer premises during agreed coverage hours in line with the applicable service call type and SLA.
  • Keep customers informed throughout the visit and confirm satisfaction before closure or escalation.
  • Immediately inform Dell and the customer if attendance or completion within SLA is at risk, providing clear next steps and updated ETA.

Operational Duties

  • Acknowledge receipt of each service Work Order through the required SDPP or B2B system.
  • Review Work Order instructions, customer access requirements, service notes and technical action plans before dispatch.
  • Ensure calls are allocated only to appropriately trained and certified engineers.
  • Collect required parts from agreed PUDO or logistics locations and bring them to site for the event.
  • Use Dell SolVe procedures for every applicable event and follow approved FQM documents where relevant.
  • Perform repairs, replacements and corrective maintenance activities in line with Dell instructions and approved procedures.
  • Update onsite status within 15 minutes of arrival and close status within 30 minutes of call completion.
  • Record accurate visit notes, part debriefs and service updates in English.
  • Package, label and return used or unused parts correctly using provided return labels and logistics processes.

Technical Standards and Escalation

  • Follow all Dell procedures, protocols, Work Order instructions and technical action plans provided for the service event.
  • Use commercially reasonable efforts to complete the required fix to the satisfaction of the customer.
  • Escalate immediately if the fix cannot be achieved, if additional faults are identified, or if service impact may affect the customer SLA.
  • Engage internal SME support to validate steps completed before contacting Dell Remote Support, where appropriate.
  • Do not attempt to resolve additional issues outside the Work Order scope without Dell Remote Support and FSM instruction.
  • Inform Dell FSM and Remote Support of major escalations, outages or service-impacting issues.
  • Report unusual incidents immediately, including customer disputes, equipment damage, missing equipment, unsafe environments, environmental concerns, workforce outages or potential legal / reputational threats.

Requirements and Experience

  • Previous field engineering, data centre, enterprise storage, infrastructure support or break/fix experience.
  • Strong understanding of enterprise hardware support, parts handling, customer site working and technical escalation processes.
  • Ability to follow structured technical procedures accurately and safely.
  • Good verbal and written communication skills in English and the relevant local language for the operating territory.
  • Confident customer-facing manner with the ability to manage expectations professionally.
  • Ability to work independently while knowing when to escalate issues appropriately.
  • Experience using service management tools, ticketing systems, Work Orders and technical documentation.
  • Awareness of ESD protection, IT safety obligations and secure customer site working practices.

Training and Certification Requirements

Engineers must be trained before performing service on Dell products and must complete the relevant Dell Learning Path for each product they support. Training requirements include Dell foundational training, security and privacy training, soft skills training and applicable corrective maintenance learning paths.

  • Dell Technologies DSP Foundations, including Security, Privacy and Soft Skills training.
  • Dell PowerEdge Corrective Maintenance, where applicable.
  • Dell Storage Corrective Maintenance.
  • Relevant ISG Storage Product Learning Paths for supported products such as Avamar, Azure Stack, Connectrix, Data Domain, ECS, ObjectScale, PowerFlex, PowerMax, PowerProtect, PowerScale, PowerStore, RecoverPoint, SCG, Unity, VMAX, VPLEX, VxBlock, VxRail and XtremIO.
  • Additional higher-level training may be required for complex service areas, disconnected customer environments or code upgrade activities where Dell Remote Support is not feasible.

Tools, Equipment and Working Practices

  • Use ESD-safe tools and protection in line with Dell ESD best practices.
  • Maintain access to required Dell platforms, including TechDirect and Dell training resources.
  • Use compatible technology and tools required to meet Dell service requirements.
  • Follow approved parts handling, packaging, labelling and return processes.
  • Use Dell SolVe and approved procedural documentation to guide service activities.
  • Maintain readiness for regional coverage requirements, including customer site training, security clearances and access controls.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Itproposal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Itproposal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Itproposal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.