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Open nowFirst seen 4 days ago

Service Desk Employee 2026-DCS-0031

Itproposal159 open roles

Where
Apeldoorn, Gelderland, Netherlands
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Your applicationOpen nowService Desk Employee 2026-DCS-0031Itproposal · Apeldoorn, Gelderland, Netherlands

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Service Desk Employee

Location: Apeldoorn, Netherlands Start Date: 21 October 2026 Hours: 40 hours per week Scale: 6 Work Arrangement: On-site for the first 3 months; hybrid possible afterward based on performance Commute: Maximum 50 minutes

Role

We are looking for a Service Desk Employee to provide first-line ICT support to end users by phone, chat, and written channels. You will register, analyze, prioritize, and resolve technical and functional incidents and service requests, aiming for a high first-contact resolution rate.

Responsibilities

  • Provide telephone and written ICT support to end users.
  • Register, analyze, prioritize, and resolve incidents and service requests.
  • Use service desk applications and knowledge/error databases to troubleshoot issues.
  • Monitor incidents and adjust priorities when required.
  • Escalate complex issues to the appropriate support teams.
  • Communicate clearly with users and colleagues.
  • Contribute to knowledge sharing and continuous improvement of the Service Desk.

Requirements

  • ITIL 4 certification from PeopleCert – mandatory unless the candidate has substantial experience on a large-scale service desk.
  • Minimum MBO-4 ICT diploma.
  • Good knowledge of Windows 11.
  • At least 6 months of telephone support experience on a first-line IT Service Desk.
  • Experience with service desk management tools such as ServiceNow.
  • Knowledge of Windows, macOS, and Linux should be clearly stated in the CV, preferably rated from 1–10.

Preferred Skills

  • Knowledge of IBM Notes and Microsoft 365.
  • Experience with mobile telephony and online meeting tools.
  • Knowledge of Linux.
  • Experience with virtual environments such as Workspace ONE.
  • AB900 certification is an advantage.
  • HBO ICT working/thinking level or diploma.

Personal Skills

  • Customer-oriented and service-minded.
  • Stress-resistant and analytical.
  • Strong verbal and written communication skills.
  • Team player with a proactive attitude.
  • Able to explain technical issues clearly to end users.
  • Independent and able to recognize dependencies with colleagues and third-line support teams.

Important Conditions

  • Onboarding starts 21 October 2026 and this date cannot be changed.
  • No holidays during the first 6 weeks of onboarding; preferably none during the first 12 weeks.
  • Work is fully on-site during the first 3 months.
  • Candidates must be able to commute to Apeldoorn within 50 minutes.
  • CV must be maximum 5 pages, in Word format, without tables or columns.
  • CV must include both month and year for employment periods.
  • Personal motivation is required.
  • The required expertise reading guide must clearly explain the candidate's experience and include page references to the CV.
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