Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 days ago

IT Support Engineer L2

ITTConnect19 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support Engineer L2ITTConnect · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ITTConnect's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market. ITTConnect postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 17 days ago

ITTConnect median: 1 days open

The posting

ITTConnect is seeking an IT Support Engineer Level 2 to work remotely for a client in the US. Job location: Remote, work from home, anywhere in LATAM. The IT Support Engineer is a hands-on technical support role in our Managed Services team. You will be the second line of support for our clients' end users: resolving the desktop, identity, application, and collaboration issues that first-line triage cannot close, handling onboarding and offboarding, and handing problems to the infrastructure or network teams with the detail they need to act. You will work from our ticketing system against defined service level objectives, supported by a global network operations center that handles first-line monitoring and intake. Our clients run Microsoft 365, Entra ID, and Intune almost universally, alongside Windows and macOS endpoints and a mix of line-of-business applications. We do not expect you to know every application across our client base, but we do expect real depth in Windows and Microsoft 365 troubleshooting and the discipline to document what you fix. Key Responsibilities: Troubleshoot and resolve escalated end-user incidents across Windows and macOS endpoints, Microsoft 365, Entra ID, Intune, printing, and business applications. Work tickets through the service desk queue in priority order and within service level objectives, keeping users informed of status and resolution timelines. Execute user onboarding, offboarding, and access changes across Entra ID, Active Directory, Microsoft 365, and client line-of-business systems. Build, image, and deploy endpoints using Intune, Autopilot, or equivalent tooling, and keep devices compliant with client patching and security baselines. Diagnose whether an issue is user-facing or infrastructure-level, and escalate to engineering teams with clear troubleshooting detail when it is the latter. Write and maintain knowledge base articles and runbook steps so repeat issues get resolved faster next time. Spot recurring incidents and raise them as problems with enough evidence to drive a fix. Follow client change management procedures for any change that affects more than one user. Give end users and client contacts clear, patient communication from first contact through resolution. Requirements 8+ years of IT support or service desk roles with direct end-user responsibility. MUST BE fluent in English Hands-on troubleshooting of Windows 10 and 11 endpoints and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) in a business environment. Working experience administering users and devices in Entra ID, Active Directory, and Intune, including Conditional Access and MFA basics. Familiarity with macOS support and with an endpoint management or RMM platform. Basic networking literacy covering DNS, DHCP, VPN, and Wi-Fi, and the ability to tell a network problem from an endpoint problem. Experience working from a ticketing system and remote support tooling against defined service level objectives. Clear, patient communication with end users and clean written documentation. Prior MSP or other multi-client experience, ideally supporting several customer environments at once. Associate's or bachelor's degree in information technology or a related field, or equivalent hands-on experience. Preferred Qualifications: CompTIA A+ or Network+, or Microsoft endpoint certifications such as MD-102, or comparable. Basic PowerShell scripting for account and device administration. Exposure to compliance-driven environments such as HIPAA, PCI DSS, SOC 2, or TPN.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ITTConnect's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ITTConnect's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ITTConnect's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.