The posting
State of Location:
Pennsylvania
Position Summary:
The Learning Operations Manager is responsible for consulting on how learning work is prioritized, delivered, and scaled across Ivy Health. This role ensures that learning initiatives are executed efficiently, aligned to business priorities, and supported by effective systems and processes.
This position plays a critical role in translating business needs into scalable, tech-enabled learning solutions by leveraging Workday Learning and other platforms. The Learning Operations Manager partners closely with HR, Clinical Excellence, Shared Services, and Operations leaders to streamline delivery, improve consistency, and maximize the impact of learning across the organization.
Job Description:
Key Responsibilities:
Learning Operations Strategy & Execution
- Own the operational infrastructure that supports learning delivery across Ivy Health.
- Establish and manage processes for intake, prioritization, and tracking of learning initiatives. Ensure learning work is aligned to business priorities, timelines, and available resources.
- Drive consistency in how learning programs are planned, launched, and maintained across the enterprise.
- Identify opportunities to improve efficiency, reduce redundancy, and streamline execution.
- Own the end-to-end learning support experience, including triaging and resolving Workday Learning and program-related inquiries, while establishing clear service standards and ensuring a consistent, high-quality experience for learners and stakeholders.
- Continuously improve the Learning category for our Support Hub (e.g., knowledge base, job aids, self-service resources), using support trends and data to reduce friction, drive adoption, and inform broader learning operations and governance decisions.
Workday Learning Enablement & Solutioning
- Translate business and stakeholder needs into scalable learning solutions using Workday Learning and related tools.
- Recommend appropriate approaches such as learning paths, campaigns, blended learning, and reinforcement strategies.
- Partner with the LMS/HRIS team to support course setup, audience assignment, and system configuration.
- Ensure learning solutions are designed to leverage existing platforms before creating new content.
- Advise stakeholders on when to use Workday Learning versus other tools (e.g., SharePoint, job aids, or live training).
- Support adoption and effective use of Workday Learning across the organization.
Program & Portfolio Coordination
- Oversee the coordination and delivery of multiple learning initiatives across the enterprise.
- Maintain visibility into all active learning work, including timelines, dependencies, and stakeholder alignment.
- Support program managers and instructional designers with planning, scheduling, and rollout execution.
- Ensure clear communication and alignment across stakeholders throughout the lifecycle of learning initiatives.
Stakeholder Partnership
- Partner with HR Business Partners, Clinical Excellence, Operations leaders, and other stakeholders to understand learning needs.
- Provide guidance on the most effective and efficient way to address business challenges through learning.
- Balance stakeholder requests with organizational priorities and team capacity.
- Support leaders in navigating available learning solutions and resources.
Measurement & Continuous Improvement
- Track and report on learning activity, utilization, and key performance indicators.
- Partner with the Learning team to gather feedback and identify opportunities for improvement.
- Continuously refine operational processes to improve speed, quality, and learner experience.
- Identify trends and insights to inform future learning strategy and investment decisions.
Qualifications:
- 4+ years of experience in learning and development, learning operations, program management, or a related field
- Experience managing multiple projects or programs in a fast-paced, cross-functional environment
- Experience working with learning technologies, preferably Workday Learning or similar LMS platforms
- Strong ability to translate business needs into practical, scalable learning solutions
- Experience supporting field-based or distributed workforces preferred
- Excellent stakeholder management and communication skills
- Strong organizational and problem-solving abilities with attention to detail
Why Choose Ivy?
- Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
- Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays. Hybrid and remote work flexibility.
- Empowering Values: Live by values that prioritize teamwork, growth, and serving others
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We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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