The posting
Contract to start ASAP until 09-02-27 with a possible extension.
Full job description
Council Tax Officer – Bradford Metropolitan District Council
Hours: Full-time (37 hours per week)
Contract: Temporary contract from 16 November 2026 to 9 February 2027
Support the Accurate Administration and Collection of Council Tax
We're recruiting 4 experienced Council Tax Officers to join Bradford Metropolitan District Council, based at City Hall, BD1 1HY.
This is a specialist revenues role supporting the administration, maintenance and collection of Council Tax accounts. You'll process changes, calculate liability, apply discounts and exemptions, respond to customer enquiries and ensure account information is accurate and up to date.
The role requires strong knowledge of Council Tax processes, good attention to detail and the ability to manage a busy workload while delivering a professional service to residents.
About the Role
As a Council Tax Officer, you'll manage a varied caseload of Council Tax accounts and enquiries.
You'll assess customer information, make account amendments, explain charges and decisions, and ensure all work is completed in line with relevant legislation, Council procedures and service standards.
What you'll be doing:
- Administering and maintaining Council Tax accounts
- Processing changes of address and changes in circumstances
- Calculating Council Tax liability
- Applying discounts, exemptions and reductions where appropriate
- Setting up new accounts and closing existing accounts
- Responding to telephone, email and written customer enquiries
- Investigating account discrepancies and resolving queries
- Reviewing customer evidence and supporting documentation
- Updating property and customer records accurately
- Advising customers on Council Tax charges and payment responsibilities
- Supporting payment arrangements and recovery processes where required
- Producing accurate written correspondence and account notifications
- Maintaining clear and comprehensive case notes
- Ensuring decisions comply with Council Tax legislation and local procedures
- Working closely with colleagues across Revenues, Benefits and Customer Services
- Handling sensitive financial and personal information appropriately
- Meeting productivity, quality and service targets
- Supporting continuous improvement across the Council Tax service
Requirements
We're looking for experienced revenues professionals with a good understanding of Council Tax administration.
You'll ideally have:
- Previous experience working in Council Tax or local authority Revenues
- Good knowledge of Council Tax legislation and procedures
- Experience processing discounts, exemptions and changes in circumstances
- Experience calculating Council Tax liability
- Experience using a Council Tax or Revenues system
- Strong customer-service skills
- Good numerical and analytical ability
- Excellent attention to detail
- Strong written and verbal communication skills
- Ability to explain complex information clearly to customers
- Ability to manage a high-volume caseload
- Good organisational and time-management skills
- Ability to deal professionally with challenging or sensitive enquiries
- Strong record-keeping and data-entry skills
- Previous local authority experience would be highly desirable
- Eligibility to work in the UK
- Ability to provide relevant references/work history
- Ability to complete required pre-employment checks
Why Apply
- Four Council Tax Officer positions available
- Opportunity to work with Bradford Metropolitan District Council
- Competitive Umbrella rate of £25.00 per hour
- Full-time 37-hour working week
- Opportunity to further develop specialist Council Tax experience
- Work within an established local authority Revenues service
- Varied role combining account management, legislation and customer service
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: Bradford Metropolitan District Council
Job Title: Council Tax Officer
Location: 3rd Floor, City Hall, BD1 1HY
Positions Available: 4
Hours: 37 hours per week
Start Date: 16 November 2026
End Date: 9 February 2027
Contract Type: Temporary
Pay Rate: Umbrella: £25.00 per hour
Job Types: Full-time, Temporary contract
Pay: £25.00 per hour
Benefits:
- Company pension
Application question(s):
- Do you have previous experience working as a Council Tax Officer or within a local authority Revenues team?
- Do you have experience processing Council Tax liability, discounts and exemptions?
- Are you confident dealing with customer enquiries relating to Council Tax accounts?
- Have you previously used a Council Tax or Revenues case-management system?
- Are you able to reliably travel to City Hall, Bradford, BD1 1HY?
- Are you available to start from 16 November 2026?
Experience:
- Council Tax / Revenues: 1 year (required)
- Local Authority Revenues: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
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