The posting
Contract to start ASAP
Duration: 16 weeks with a possible extension.
Full job description
Firearms Caseworker – Blue Light Specific Roles
Hours: Full-time (37 hours per week)
Contract: 16 Week Temporary Contract, ending 22 March 2027
Support the Effective Administration of Firearms Licensing Services
We're recruiting 4 Firearms Caseworkers to join Essex Police, supporting the administration, assessment, and processing of firearms and shotgun licensing applications.
This is a detail-focused role suited to someone with strong administrative, case management, customer service, and decision-support skills. You'll work within a highly regulated environment, handling sensitive information, reviewing applications, maintaining accurate records, and supporting the effective delivery of firearms licensing services.
You'll work closely with licensing colleagues, police officers, applicants, external agencies, and other relevant stakeholders to ensure applications are processed accurately, consistently, and in accordance with established policies, procedures, and legislative requirements.
About the Role
As a Firearms Caseworker, you'll be responsible for managing a caseload of firearms and shotgun licensing matters, supporting application processing, record checks, correspondence, and case progression.
You'll need to work accurately and professionally, manage competing priorities, and ensure sensitive information is handled securely at all times.
What you'll be doing:
- Processing firearms and shotgun licence applications, renewals, variations, and related casework
- Reviewing applications and supporting documentation to ensure required information has been provided
- Carrying out administrative and system-based checks in line with established procedures
- Maintaining accurate and up-to-date case records on relevant police and licensing systems
- Managing a varied caseload and progressing applications within required service timescales
- Corresponding with applicants regarding outstanding information, application progress, or procedural requirements
- Supporting decision-making processes by ensuring relevant case information is accurately compiled and recorded
- Liaising with police officers, licensing staff, and other internal teams
- Handling sensitive and confidential information in accordance with data protection, information security, and police procedures
- Identifying incomplete, inconsistent, or potentially concerning information and escalating cases appropriately
- Supporting the preparation of case files and documentation for further review where required
- Responding to telephone and written enquiries professionally and accurately
- Ensuring applications are processed consistently in line with policy, legislation, and operational guidance
- Maintaining high standards of accuracy and attention to detail
- Supporting team workloads and operational priorities during periods of high demand
- Contributing to service improvement and efficient case management processes
- Following all relevant security, confidentiality, and information-handling requirements
Requirements
We're looking for organised, accurate, and professional individuals with strong case administration skills and the ability to work confidently with sensitive information.
You'll ideally have:
- Previous experience in casework, administration, licensing, compliance, or a similar regulated environment
- Strong administrative and organisational skills
- Experience managing a caseload or high-volume workload
- Excellent attention to detail
- Strong written and verbal communication skills
- Ability to review information carefully and identify missing or inconsistent details
- Experience using databases, case management systems, or secure record systems
- Ability to work to procedures, policies, and defined service standards
- Confidence handling confidential and sensitive information
- Ability to manage competing priorities and meet deadlines
- Strong customer service skills
- Ability to communicate professionally with members of the public and internal stakeholders
- Experience within police, criminal justice, licensing, local government, or another public-sector environmentwould be advantageous
- Ability to work independently and as part of a team
- High standards of integrity and professionalism
- Eligibility to work in the UK
- Ability to provide three years of references/work history
- Ability to complete relevant police vetting and background checks
- Ability to complete a Criminal Convictions Declaration
- Ability to sign a Confidentiality Agreement
Why Apply
- Opportunity to work within Essex Police
- 4 positions available
- Gain experience within a specialist police licensing environment
- Varied role combining case management, administration, compliance, and customer service
- Opportunity to work with experienced policing and licensing professionals
- Chance to develop experience within a highly regulated public-sector service
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: Essex Police
Location: PO Box 2, Springfield, Chelmsford, Essex, CM2 6DA Number of Positions: 4
Hours: 37 hours per week
Start Date: 1 December 2026
Contract End Date: 22 March 2027
Contract Duration: 16 weeks
Pay Rate: £18.17 per hour Umbrella
Contract Type: Temporary
Job Types: Full-time, Temporary contract
Pay: £18.17 per hour
Benefits:
- Company pension
Application question(s):
- Do you have previous experience in casework, licensing, compliance, administration, or a similar regulated environment?
- Do you have experience managing a caseload and handling sensitive or confidential information?
- Are you confident using case management systems, databases, and processing detailed applications?
- Are you willing and able to complete the required police vetting and background checks?
- Are you able to work 37 hours per week from December 2026 in Chelmsford?
Experience:
- Casework / Administration: 1 year (preferred)
- Licensing / Compliance: 1 year (preferred)
- Public Sector / Police / Criminal Justice: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR118754-10-26
