The posting
Contract to start ASAP
Duration: 24 weeks with a possible extension.
Head of Housing – Triathlon Homes
Hours: Full-time (35 hours per week)
Contract: 24 Week Temporary Contract, ending 4 April 2027
Lead the Delivery of High-Quality Housing Services for Triathlon Homes
We're recruiting an experienced Head of Housing – Triathlon Homes – Interims to join Southern Housing, providing senior leadership across housing management services and ensuring residents receive an effective, responsive, and high-quality service.
This is an excellent opportunity for a senior housing professional with significant experience in housing management, tenancy services, resident engagement, operational leadership, regulatory compliance, and service improvementwithin a housing association, local authority, or registered housing provider.
You'll provide strategic and operational leadership across housing services, working closely with residents, senior managers, colleagues, contractors, local authorities, and external partners to ensure services are delivered effectively and in line with organisational and regulatory expectations.
About the Role
As Head of Housing – Triathlon Homes – Interims, you'll take responsibility for the leadership and oversight of housing management services, ensuring strong operational performance, high standards of resident service, effective risk management, and continuous improvement.
You'll provide senior-level support during the interim period, helping maintain service stability, address operational priorities, and ensure the housing service continues to meet organisational objectives.
What you'll be doing:
- Providing senior leadership and operational oversight across housing management services
- Leading and managing housing teams, ensuring clear objectives, accountability, and strong performance
- Overseeing tenancy, neighbourhood, and resident services
- Ensuring residents receive responsive, professional, and customer-focused housing services
- Monitoring service performance against KPIs, targets, and agreed service standards
- Identifying areas for improvement and implementing effective service improvement plans
- Managing complex and high-profile housing cases
- Providing senior oversight of tenancy management, antisocial behaviour, safeguarding, arrears, and complaints
- Supporting the effective management of rent collection and tenancy sustainment
- Leading on escalated complaints and sensitive resident issues
- Working closely with residents and resident groups to improve engagement and service outcomes
- Developing and maintaining strong stakeholder relationships
- Working collaboratively with repairs, asset management, finance, customer services, and other internal teams
- Providing professional advice to senior leaders on housing management and operational issues
- Ensuring compliance with relevant housing legislation, regulation, and organisational policies
- Supporting compliance with the Regulator of Social Housing's consumer standards
- Monitoring operational and service risks and ensuring appropriate controls are in place
- Supporting governance and performance reporting
- Managing budgets and resources effectively
- Leading service transformation and organisational change where required
- Supporting workforce planning and team development
- Promoting a culture of accountability, inclusion, and excellent customer service
- Representing Southern Housing at meetings, forums, and stakeholder events
- Maintaining service continuity and operational effectiveness during the interim assignment
Requirements
We're looking for a highly experienced, strategic, and confident housing professional with a strong track record of leading housing management services and delivering positive outcomes for residents.
You'll ideally have:
- Significant senior-level experience within housing management
- Experience working within a housing association, registered provider, local authority, or similar organisation
- Strong experience leading housing, tenancy, or neighbourhood management services
- Proven experience managing and developing housing teams
- Experience operating successfully in an interim or senior management capacity
- A strong track record of improving service performance
- Comprehensive knowledge of housing legislation and regulation
- Strong knowledge of tenancy management and neighbourhood services
- Experience managing rent arrears, antisocial behaviour, safeguarding, and complex complaints
- Experience managing complex and escalated resident cases
- Strong understanding of social housing regulation and consumer standards
- Experience developing and implementing housing policies, strategies, and improvement plans
- Strong knowledge of performance management and KPIs
- Experience managing budgets, resources, and operational priorities
- Excellent leadership and people-management skills
- Strong stakeholder engagement and relationship-management skills
- Ability to communicate and influence effectively at senior level
- Strong analytical, decision-making, and problem-solving skills
- Ability to manage competing priorities within a complex operational environment
- Experience leading change, transformation, or service improvement initiatives
- A strong commitment to resident-focused service delivery
- Professional housing qualification or CIH membership would be advantageous
- Eligibility to work in the UK
- Ability to provide three years of references/work history
- Ability to complete a Criminal Convictions Declaration
- Ability to sign a Confidentiality Agreement
Why Apply
- Competitive Umbrella rate of £46.68 per hour
- Senior interim leadership opportunity with Southern Housing
- 24-week temporary assignment
- Opportunity to lead housing services for Triathlon Homes
- High-level responsibility for housing performance and resident services
- Opportunity to influence operational strategy and service improvement
- Work closely with senior leaders, residents, and multidisciplinary teams
- Gain further executive and senior housing management experience
- Opportunity to lead change and maintain service stability during an interim period
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: Southern Housing
Job Title: Head of Housing – Triathlon Homes – Interims
Location: Mosaic East, 4th Floor, 17 Addiscombe Road, Croydon, Surrey, CR0 6SR
Start Date: 19 October 2026
Contract Duration: 24 weeks, ending 4 April 2027
Hours: 35 hours per week
Pay Rate: Umbrella: £46.68 per hour
Employment Type: Temporary
Number of Positions: 1
Job Types: Full-time, Temporary contract
Contract length: 24 weeks
Pay: £46.68 per hour
Benefits:
- Company pension
Application question(s):
- Do you have senior-level housing management experience within a housing association, registered provider, or local authority?
- Do you have experience leading and managing housing or neighbourhood teams?
- Have you previously worked in an interim Head of Housing or senior housing management position?
- Do you have strong experience in tenancy management, rent arrears, antisocial behaviour, safeguarding, and complaints?
- Have you been responsible for housing service performance, KPIs, and service improvement programmes?
- Do you have strong knowledge of social housing regulation, consumer standards, and housing legislation?
- Please confirm your current location and whether you can reliably travel to Mosaic East, 4th Floor, 17 Addiscombe Road, Croydon, CR0 6SR as required.
Experience:
- Housing Management: 5 years (preferred)
- Senior Housing Leadership: 3 years (preferred)
- Social Housing / Registered Provider: 3 years (preferred)
- Interim Management: 1 year (preferred)
Licence/Certification:
- CIH Qualification or Membership (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR117815-10-26
