The posting
Contract to start ASAP
Duration: 26 weeks with a possible extension.
Housing Advisor
Hours: Full-time (35 hours per week)
Contract: 26 Week Temporary Contract, ending 2 May 2027
Provide High-Quality Housing Advice and Support to Residents Across Lambeth
We're recruiting an experienced Housing Advisor (SO2) – Housing to join the London Borough of Lambeth, providing professional housing advice and casework support to residents with a wide range of housing needs.
This is an excellent opportunity for someone with experience in housing advice, homelessness prevention, tenancy support, housing options, welfare benefits, or local authority housing services.
You'll work directly with residents to assess their circumstances, provide accurate advice on available housing options, identify risks of homelessness, and help customers access suitable services and support.
About the Role
As a Housing Advisor, you'll manage a varied caseload and provide clear, practical, and customer-focused housing advice in line with relevant legislation, Council policies, and service standards.
You'll support residents with housing enquiries, homelessness prevention, tenancy issues, applications, affordability concerns, and access to appropriate accommodation or support services.
What you'll be doing:
- Providing housing advice and guidance to residents with a wide range of housing needs
- Managing a caseload of housing enquiries and cases from initial contact through to resolution
- Assessing customers' housing circumstances and identifying appropriate housing options
- Supporting households who are homeless or at risk of homelessness
- Providing advice on temporary accommodation, private rented housing, social housing, and supported accommodation
- Supporting homelessness prevention activity and helping residents remain in their existing accommodation where appropriate
- Helping customers understand their housing rights and responsibilities
- Providing advice on tenancy matters, including rent arrears, notices, tenancy sustainment, and housing disputes
- Supporting residents with housing applications and relevant documentation
- Undertaking affordability assessments and discussing realistic housing options
- Providing information on benefits, financial assistance, deposits, rent-in-advance schemes, and other support
- Liaising with landlords, letting agents, housing associations, support providers, and internal Council teams
- Working with partner agencies to coordinate support for vulnerable households
- Identifying safeguarding concerns and escalating them appropriately
- Maintaining accurate and comprehensive case records
- Preparing correspondence, decisions, and case notes in line with Council procedures
- Responding to telephone, email, online, and face-to-face housing enquiries
- Managing challenging conversations professionally and sensitively
- Monitoring case progress and ensuring actions are completed within required timescales
- Supporting customers with complex or multiple housing needs
- Working towards service performance targets and contributing to continuous improvement
- Ensuring all housing advice complies with relevant legislation, policy, and guidance
Requirements
We're looking for a confident, organised, and customer-focused housing professional with strong case management skills and a good understanding of housing and homelessness services.
You'll ideally have:
- Experience working within housing advice, homelessness, housing options, tenancy support, or a related service
- Experience managing a housing-related caseload
- Good knowledge of homelessness and housing legislation
- Experience supporting customers who are homeless or at risk of homelessness
- Experience advising on private rented, social, temporary, or supported housing options
- Understanding of tenancy rights and responsibilities
- Knowledge of rent arrears, tenancy sustainment, and housing-related financial issues
- Experience working with vulnerable customers or households with complex needs
- Strong communication and interpersonal skills
- Ability to explain housing options and legislation clearly to customers
- Strong written communication and case-recording skills
- Ability to manage challenging or sensitive conversations professionally
- Strong organisational and time-management skills
- Ability to manage competing priorities and deadlines
- Good understanding of safeguarding responsibilities
- Experience working with landlords, housing providers, or partner agencies
- Ability to work independently and as part of a multidisciplinary team
- Previous local authority housing experience would be advantageous
- Eligibility to work in the UK
- Ability to provide three years of references/work history
- Ability to complete a Criminal Convictions Declaration
- Ability to sign a Confidentiality Agreement
Why Apply
- Competitive Umbrella rate of £30.67 per hour
- Opportunity to work with the London Borough of Lambeth
- 26-week temporary assignment
- Gain valuable local authority housing experience
- Varied role covering housing advice, homelessness prevention, tenancy support, and case management
- Opportunity to support residents with complex housing needs
- Work alongside experienced housing professionals and partner agencies
- Develop further experience in housing legislation and local authority services
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: London Borough of Lambeth
Job Title: Housing Advisor (SO2) – Housing
Location: 6 Brixton Hill, London, Lambeth, SW2 1RW
Start Date: 2 November 2026
Contract Duration: 26 weeks, ending 2 May 2027
Hours: 35 hours per week
Pay Rate: Umbrella: £30.67 per hour
Employment Type: Temporary
Number of Positions: 1
Job Types: Full-time, Temporary contract
Contract length: 26 weeks
Pay: £30.67 per hour
Benefits:
- Company pension
Application question(s):
- Do you have experience working in housing advice, homelessness, housing options, or tenancy support?
- Have you previously managed a housing-related caseload?
- Do you have good knowledge of homelessness and housing legislation?
- Do you have experience advising residents on temporary accommodation, private rented housing, social housing, or supported accommodation?
- Are you confident dealing with complex or vulnerable customers and managing sensitive housing cases?
- Do you have experience working within a local authority housing service?
- Please confirm your current location and whether you can reliably travel to 6 Brixton Hill, London, SW2 1RW as required.
Experience:
- Housing Advice / Housing Options: 2 years (preferred)
- Homelessness Services: 1 year (preferred)
- Tenancy Support / Sustainment: 1 year (preferred)
- Local Authority Housing: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR118022-10-26
