The posting
Contract to start ASAP until 20-12-26 with a possible extension.
Full job descriptionHousing Officer
Stoke-on-Trent City Council
Hours: Full-time (37 hours per week)
Contract: Temporary – 8-week assignment, ending 20 December 2026
Support Residents and Help Build Safe, Sustainable Communities
We're recruiting a proactive and customer-focused Housing Officer to support Stoke-on-Trent City Council. The role combines tenancy and estate management, resident engagement and rent recovery, reflecting the council's published Level 8 housing management role. webrecruitment.stoke.gov.uk
One vacancy is currently open, from two positions listed.
About the Role
As Housing Officer, you'll support residents within an allocated area, addressing housing concerns and identifying appropriate assistance. You'll work with colleagues and partner agencies to help residents sustain their tenancies and access support. webrecruitment.stoke.gov.uk
The role requires a professional, approachable manner and the ability to balance practical problem-solving with sensitive conversations and competing priorities.
What you'll be doing:
- Managing tenancy enquiries and allocated cases, providing advice and following up agreed actions.
- Supporting estate management, identifying concerns and coordinating appropriate follow-up.
- Encouraging tenant participation, gathering feedback and helping residents engage with housing services. These responsibilities reflect the council's published housing officer profile. webrecruitment.stoke.gov.uk
- Responding to reports of anti-social behaviour, gathering information, assessing concerns and referring matters through the appropriate housing, community safety or police channels. stoke.gov.uk
- Supporting early intervention on rent arrears, contacting residents experiencing payment difficulties and helping identify support that can prevent problems escalating. This aligns with the council's published approach to tenancy sustainment and income recovery. stoke.gov.uk
- Helping residents access housing account information, including rent balances, statements and payment options through the council's online services. stoke.gov.uk
- Liaising with relevant teams about repairs and maintenance concerns, helping residents reach the appropriate service. stoke.gov.uk
- Maintaining accurate and confidential case records, documenting contact, agreed actions and outstanding issues.
- Recognising and escalating safeguarding or welfare concerns, following service procedures and seeking specialist guidance where needed.
- Managing visits and casework responsibly, following agreed safety arrangements and maintaining professional boundaries.
Requirements
We're looking for an organised, empathetic and solutions-focused individual who can build constructive relationships with residents and provide a responsive housing service.
You'll ideally have:
- Experience in social housing or a relevant housing management role.
- Knowledge of tenancy and estate management.
- Experience visiting, interviewing and advising residents.
- Ability to handle sensitive or challenging situations calmly and professionally.
- Confidence working independently and managing priorities. These criteria reflect the council's published Level 8 recruitment information. webrecruitment.stoke.gov.uk
- Good IT and record-keeping skills, including confidence maintaining electronic case information.
- A professional approach to confidentiality, with the judgement to recognise concerns and seek advice.
- Eligibility to work in the UK and the ability to provide employment references and complete the required pre-employment checks.
Why Apply
- Opportunity to make a positive difference to residents and their neighbourhoods.
- Varied role combining resident contact, practical problem-solving and case management.
- Chance to apply your housing experience within a local authority setting.
- An eight-week temporary assignment at £22.90 per hour umbrella.
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Benefits are subject to confirmation of agency and payroll arrangements and individual eligibility.
Additional Information
Client: Stoke-on-Trent City Council
Job Title: Housing Officer (Level 08)
Job Category: Housing
Location: Bentilee Neighbourhood Centre, Dawlish Drive, Bentilee, Stoke-on-Trent, ST2 0EU. stoke.gov.uk
Working Arrangement: Office attendance, community visits and any hybrid-working arrangements are to be confirmed.
Start Date: 26 October 2026
End Date: 20 December 2026
Contract Duration: 8 weeks
Hours: 37 hours per week
Positions Listed: 2
Vacancies Currently Open: 1
Driving Required: Any driving, vehicle access and travel requirements are to be confirmed.
Pay Rate: £22.90 per hour — Umbrella
IR35: Status to be confirmed.
Job Types: Full-time, Temporary
Pay: £22.90 per hour — Umbrella
Application question(s):
- Can you describe your experience managing housing cases, including tenancy issues, estate management or rent arrears?
- Please give an example of how you supported a resident through a difficult situation or helped resolve a neighbourhood concern, without including identifying information.
- Please confirm your current location, your ability to attend Bentilee Neighbourhood Centre and undertake visits as required, and your availability to start on 26 October 2026.
Experience:
Social housing, tenancy management or relevant resident-support experience preferred. Please outline your experience handling enquiries, managing casework and working with partner services.
Qualifications:
The council's published Level 8 profile specifies Level 2 English and Maths, plus a relevant Level 3 qualification or equivalent knowledge, skills and social housing experience. Requirements for this temporary assignment should be confirmed. webrecruitment.stoke.gov.uk
Work authorisation:
United Kingdom — right to work required.
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
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